Marshalls — Local services in Stratford

Poorly trained employees with lackadaisical attitudes and mediocre service. Marshalls 07/21/2017 My wife and I have always been impressed with Marshalls quality and excellent selection and as a result have been customers for years. We have never experienced mediocre service until this last visit. We arrived at the store at approximately 9:27pm on 07/21/2017. My wife quickly selected a few dresses to try on for an event we were due to attend. She had been waiting at the dressing rooms for 10 minutes for an employee to appear. After no one showed up she went to find a sales associate. after finally tracking down an associate she was told the dressing rooms have just been closed at 9:40. My wife located a supervisor who ultimately told her she was not going to be able to try on that many dresses and that she was going to have to pick less. After making our selections we heeded to the register to purchase our items. The Middle aged caucasian woman who had a name badge that read peggy was the clerk who rang us out. Peggy had an annoyed none-approachable demeanor and was rushing us through the sales process as if the building was on fire. After the speedy transaction was finished peggy made an announcement using the intercom that the store is closing and final putchases needed to be made within five minutes. Realizing we needed on more item that was positoned three feet away from us we walked over to it only to be yelled at by the cashire peggy. "Excuse me, the store is closed" she yelled from across the counter in an rude condescending tone as if to say we were not allowed to make our purchase. After peggys outburst my wife told her that she needed to stop. Peggy became argumentative saying I don't need to stop were closed; she proceeded to talk under her breath and walked away. When we were ready to buy peggy noticed we were there and continued to talk to other associates and the supervisor. We had to tell the supervisor we were ready to buy because peggy preoccupied herself with other tasks and ignored our being there. She came over with an attitude to ring out our last purchase and asked us if we needed to purchase anything else in a sarcastic tone. My wife and I didn't say anything and she completed the transaction. I asked peggy if she could get a manager. After I explained to the manager what happen, peggy interrupted and said "and look what time it is" as if to indicate we were wasting everyones time because of the last purchase we made. I told peggy her bad attitude is the reason we're still here. I then explained to her manager that me and my wife have 12 years experience in customer service and there have been times we stayed well beyond our scheduled shift to assist a guest and that peggy was being childish and completly unreasonable. Peggys manager cut me off to say that as someone who works in customer service I should be able to relate. There was nothing done by the manager to resolve the issue or even understand the ignorance and mediocre service we were subjected to, she simply wanted us to be on our way so they can go...

This review isn’t about the store as whole, but more-so a specific employee. Rose. Every time I go into this store, there is an issue with her. I haven’t directly been involved in a conflict with her but I have sure seen and overheard the attitude she has had with other employees and coworkers. One instance was when she tried to discipline a ladys child. The kid was being a kid, playing around the store, and I understand it’s frustrating to deal with that as a worker, but it is not the employees place to try and discipline a kid. What she should’ve done is told the parent to keep their child with them as it is disturbing other customers. What did she do? She acted like she was the parent, yelling at the kid to stop. Not her place. Another altercation is when she was talking to a male customer whose things were taken and, rightfully, talked to a cashier about it to see if she knew what happened or if he can find someone who is taking carts and putting them back on racks. Rose said something along the lines of: “Oh well you lost your stuff..cry about it..” and rolled her eyes. Unprofessional. The third incident, which led me to finally making this review is when an employee asked her for something and she looked at them and looked away, and didn’t give them help. He had to go to other registers and cashiers that gladly helped him out. She seems to be some type of supervisor or manager, so why is she not helping her employees/coworkers do better? Super unhelpful, unprofessional, rude, conceited, arrogant, and an overall bad addition to Marshalls at...

Like most Marshalls, the best stuff is in the broken-down section near the back. This particular Marshalls is as good as any other Marshalls, though I did once get some weird shade thrown at me by a cashier who seemed to think I was trying to rip them off in some vague way (probably because I only buy stuff from the broken-down section near the back, though as God is my witness I have never broken anything down to pretend it was found in that section of this or any other store). Though I do understand their need for, um, I dunno, caution, I would assume they have cameras of some sort and that if they're going to cast those sorts of aspersions at a person they should have some form of evidence beyond the cashier's gut feeling about people who buy things from the broken-down section. If you don't have cameras, get some so that law abiding cheap people don't have to have shade of any kind thrown at us. If you do have them, use them and leave me alone even if I look at things in the broken-down section for 30 minutes. It takes time to peruse things when collected in such a willy nilly fashion and in various states of broken-downness, and if you take away that particular past time, why would I come into...