Verizon — Local services in Stratford

On July 1, I went into the Verizon store in Stratford Connecticut on Bridgeport Avenue. I was greeted by a nice man named Johnny. I explained to him that I still had an iPhone 7 Plus still and was looking to upgrade my phone, but was currently on a family plan and had a stepfather who did not take kindly of me messing with anything that had to do with his plan, Johnny had given me some advice and had laid down some ideas and avenues that we can take from there on out. We ended up having to open up a new line With a new number, and I asked that the Number be one I can easily remember and he kindly obliged. When it came time to set up the ID.me Johnny and I ran into every problem you could possibly run into. For example….. I am a first responder at Bridgeport Hospital, and for some reason it would not take my badge or any other certification showing that I am a first responder at Bridgeport Hospital, even though it was set up that way, and my previous plan! Johnny advised me to come back with some more paperwork, which I did and yet that still didn’t seem to do the trick. Day three of me returning to Verizon Johnny, kindly greeted me with a smile as I returned to turn in my old iPad that I currently had…. as Johnny tried to get me every discount possible knowing this was my first time paying for my own line. Johnny did not forcefully make me buy Verizon products as some stores may do, only advice that I get a screen protector and a camera protector so that when I walk out those things are safe and I agreed. Working in the healthcare field, I know it can be very hard and take a lot of patience when it comes to working with people. I was very impressed with Johnny patience, kindness, and memory when it came to dealing with this three day affair. I hope from here on out I do not have any more problems when it comes to having to upgrade, etc. but if I do, I will surely ask for Johnny because he made something that could be a daunting experience a nice one. Thank you, Johnny for all your hard work and for putting up with me for three days and all the problems I came with. I joked with Johnny and explained that I have a black cloud that follows me and if anything possible could go wrong it would. Johnny laughed, but I think by the third day he understood what I was talking about! Johnny went as far as to give me his personal number as he saw that I was stressed with everything that was going on and told me I can call him anytime with any questions. I greatly appreciate that and did not take it for granted. I look forward to working with Johnny one day in the future hopefully next time it will go a lot smoother for us! I just wanted to give a big thank you to Johnny for his amazing...

October 10, 2023 Update: It took me 2 1/2 months, 3 trips into the store, 5 calls to the store, and about 9 calls to Verizon support to correct this issue. I still need to monitor my account to make sure all charges have been removed. Don't go to this store. Just don't. Josh vowed to help me resolve it but every time he called, "the system is down" or "I'm with someone but I'll call you back". Eventually he stopped calling and I moved on to the Verizon customer service line to resolve this. Josh tried several times to blame the problem on customer support, saying they didn't know what they were doing. He will make big promises but don't fall for it!

(Original Review) I wish I'd read the reviews earlier and steered clear of Josh, but my phone died unexpectedly and I needed one quickly. I just spent an hour on the phone with Verizon customer support fixing all of the stuff Josh sold me that I didn't want. First there was the 'free' tablet that came with multiple charges on my bill because he put in the wrong codes (he also didn't tell me it was going to add another line to my account), then he told me he had to add phone protection to my account because my plan was old. He didn't tell me what it would cost or that I had a choice. He out and out lied as I just had it removed from my account by customer support. The number of hours customers and customer support have to spend fixing this guy's sales must cost the company more money than he's worth. And he'll brag about how important you are as a customer while he sells you stuff you don't want. Oh, I also wanted a Galaxy, but he kept insisting on the Motorola. He said he'd go get a few phones for me to look at and came out with only one....the Motorola he wanted to sell. Yes, I'm a big girl and could've said something, but with a dead phone on a Friday afternoon, I just wanted a new phone. And I've had good luck at other stores in the past. This is the first time I've had issue with a Verizon store and if not for a good customer support experience fixing the problem, I'd have considered switching carriers. If you must use this store, ask for someone else and be aware of them trying to sell you stuff...

If I could give this store a zero I would. They are SHARKS! BEWARE! And THEY LIE. They tried to sell a phone for 800.00 which I could have gotten for free in another store. Then I was told the phone could be bought for 500.00. After finding out that all I needed was sim card they were going to charge me 20.00 which no other corporate or privately owned Verizon would do. After I changed my mind and said I'll hold off buying the phone the whole nice, fake mood changed. On top of this they charged me over 90.00 because I couldn't upgrade and when trying to get refunded the whole amount was not refunded back. They shorted me 2.05 and said it was because of taxes (I'll deal with later as well) they also found it difficult to reactivate my old phone trying to stall me as much possible while knowing I had to leave for work. Was there over 2 hours to get SHIESTED. BUYER BEWARE DO NOT TRUST STRATFORD STORE!

UPDATE: When Joshua called and left message he never mentioned the 2.05 for my old phone. My refund should have been 93.49 not one penny less and I still have no explanation for that amount. I have the receipt but it explains nothing. And what remaining balance Joshua? Are you saying I owed 2.05 to you for the balance of my phone? Why would I not pay that directly to VERIZON? And why would I pay it if I didn't buy the new phone? If I wasn't dealing with a family health problem I would come down and talk to you. Dont call me, dont harrass me in any way. I will deal with my bank to get my FULL REFUND regardless if it was only $2.05. Bottom line. My defenses were down, I was exhausted from being in the hospital and...