At Home — Local services in Sugar Land

Ok I seriously have tried to be patient with this store . But tonight was just not acceptable. I shop here a lot. So this is the first year I truly have gone all out for Christmas in a long time. I had to put my dog of 13 years to sleep . So I bought for two trees at my house and two trees at my daughters house, one is for my 3 year old granddaughter, I go all over Houston to different locations. Webster I was seriously overcharged. The cashier complained the whole time I was purchasing that basically I was buying too much ? I am thinking to myself, who had trained this employee? Me being in sales I would be encouraging the customer to purchase more, not this cashier , I had to listen to that she had not had a lunch and etc. I had told her I thought she over scanned multiple times. I tell myself I will definitely check my receipt , i live in Missouri city . So the closest location is sugar land , so I call and I’m told to come in , I decide to visit the closer store, well I had seen that on two occasions instead of refunding me the cashier charged me. But I figure just show the manager . The manager Derek is always nice to me , so I decide to talk to him , he fixes the mistakes on two returns , after a long wait for him to review everything . He tells me the over charge Webster situation I had to go back to that store , which I have yet to go . So my daughter had picked up some items I did a curb side pick up in Katy . Well everything is wrapped so she is young and does not check , I check the items , Christmas is over , sometimes they are damaged , well I see two items are damaged and one item was not color I ordered it is a silver glitter picture showed a red Santa sleigh ? Weird , I go to return on the day of freeze , I am greeted by cashier with why am I there . I said you are open correct ? well he tried to refund me not what my receipt states. At a lower price . I tell him this is not my fault. He shows me a sign about holiday policy, so I keep the items. I figure I’ll get crafty the tree is missing ornaments maybe I can super glue something. Idk the other one is a Santa with list and you can tell it had been superglued so I figure gorilla glue will work , but today I go in to shop , the same cashier is not in a happy mood , is throwing my items in bags, and very impatient, I ask where is manager he says right there , it is a Indian woman. She is nicely wrapping the other customers purchases. I ask can I get my items wrapped too ? She said it is only when it is requested? Seriously? The reason my daughter did not see items defects was because items were wrapped , I remind the cashier of my previous visit , his eyes did her big , because he realizes what I am meaning. But seriously these are items I am putting up for my granddaughter, why should I ask for them to be packed nicely , he saw I was on FaceTime with a 3 year old saying purple and elf on the shelf , what is this ? This can’t be how we expect as customer treatment. This is not acceptable. At all . My whole visit was horrible . I bought a full Shopping cart . The manager did not apologize. She had just as bad of an attitude as he did , she spelled her name for me . And said make a complaint I don’t care , this is not how I was taught to...

at home in sugar land texas. our experience at this store. We decided to buy a metal rack with two beautiful glass bottles. with their keys: we came happy with our purchase, we were surprised when we opened one of them. it was broken. we returned the next day and well. the staff. who is so friendly. quickly. helped us and returned. the amount. to our card. we went to look for another set the same and it turns out. that only the one on display was available h h we took it and went. with the store manager. and since it didn't have the glass lids, she removed them. from the one we had. returned, and we bought it. but since it didn't have a box, we. brought. our bottles like that, when leaving the store we forgot. the metal base in the. shopping carts. My wife Lucy, very excited, arrived to put her set of bottles for. with its metal base, but nothing metal base. where the set is. we forgot it in some of the carts and it got lost. We returned with the store manager and my wife told the store manager what happened to us and she was so kind that she went and took the metal base out of the box, one of those that were broken, and gave it to my wife. My wife asked how much it is. The store manager said nothing, ma'am. Enjoy...

Literal hell. No one available for help. Store was a mess in the middle of the day, I had to climb over boxes. Nothing I wanted could be reached. Spilled drinks on with the floor with no slip sign in front. I went for a trash can, finally found them with no help. Went to check out, low as behold NO ONE was there. Eventually someone mozzied on up and helped the first customer. The customer was of course wanting to open up a credit card, which took some time PLUS none of her items had pricetags on them, meaning I waited close to 15 minutes waiting on someone to actually do their job. The check out clerk was very very slow and wanted to chitchat the entire time instead of help. A very long line formed during this time. 3 other clerks magically appeared and didn't even bother to open up another register. I am honest when I say this, I would rather be in purgatory in the Wal-Mart check out lane during Christmas then ever be in that...