Geek Squad — Local services in Sugar Land

I have used geek squad for years but I am thinking of canceling my membership. I took 2 laptops in for service and setup. When I went in to pick them up I had to wait 30 minutes to get checked in. I had an appointment but there were only 2 people working and 5 people waiting to get checked in. There was no since of urgency. When I confronted the store manager about the problem he found 3 employees in back to help but I was still going to be late to my next appointment. When I did get served the employee did not know how to pull up the work notes or close everything out. WHY DO YOU MAKE APPOINTMENTS IF YOU DON'T KEEP THEM OR INFORM THEM OF THE TIMING ISSUE? It took an hour past my appointment time to pick up computers. WHAT BAD...

Had an IphoneX screen issue which is covered by Apple extension program. Made the reservation a week in advance. Visited the Geek Sqad and was told that they either charge $280 or I have to visit an Apple store or Mail it to Apple. If they don't honor the Apple program which covers IphoneX screen issues for 3 years, they shouldn't be included in the Apple authorized service provider list. I had a long chat with Apple customer support and they assured me that Bestbuy should honor the program! Looks like Bestbuy at Sugar Land have very poor management or very poor training of...

Not certain if management care about servicing customers. Employees are lazy, indifferent to a sale and rude. Maybe society has turned into virtual Facebook zombies who don't know how to connect to REAL people. God help this nation because the 20-30 year olds can not lead their way out of a whole in the ground much less help others. Avoid this Best Buy. There are other stores where managers encourage their staff to make a buying experience enjoyable and appreciate...