Magpies Gifts — Local services in Sugar Land

A friend said she had some Yeti tumblers engraved there, so I brought one in that I'd bought at Academy (should've bought it @ Magpies ~ better price). My friend used the wrong word. Magpies monograms them w/ vinyl lettering that comes in various fonts, styles, colors, etc. It cost a mere $10. When the VERY helpful sales lady rang me up, she included the Yeti. I explained that I've been carrying it around for days & had bought it elsewhere. Some store employees would give you the stink eye. She believed me w/o me having to show the Academy receipt & took it off the invoice. Trust is a nice thing to see these days. Oh. Since Yetis are not supposed to go in the dishwasher (too much hair, I guess?) the lettering has a great reputation for staying in place. I was so lucky to have arrived when I did because by the time I left, the checkout line was out the door. There are oodles of lovely gifts & they clearly have a loyal customer base. I will definitely be back to browse, purchase, & get 2 more Yetis...

Awesome customer service! I called this location today looking for a tote they had 2 plus years ago. The lady listened to my description and tried to find it in the store. After she searched the store she couldn’t find what I mentioned but gave me brands to look at online and even referenced the website. The call ended and I went on my search. Then a few minutes later she called me back to let me know they checked the system and found the tote I described. They no longer carry it but she gave me the name brand and I was able to search it and locate one. Thank you so much!!!...

Nice store but apparently if you aren’t one their preferred customers, don’t expect to be greeted or assisted. I was looking for Brighton jewelry and was browsing for a full 10 minutes- NO ONE greeted me, much less asked if I needed any help. Should it be the customer’s responsibility to fend for themselves in a high end establishment? Guess so. I left. After reading so many earlier reviews about this store’s lack of customer service, it seems no one there cares to make amends, judging by my treatment today. Why apologize if nothing...