ADLUX Jewelry and Watches — Local services in Sunny Isles Beach

Я посетил ваш магазин с намерением приобрести дорогие часы, но мой опыт был испорчен поведением менеджера. Менеджер (по имени Кристина) разговаривала очень неприемлемо – грубо, пренебрежительно и с совершенно неуважительной манерой общения. Это было крайне неприятно и совершенно не соответствует уровню сервиса, который ожидаешь в престижном ювелирно‑часовом бутике.

Что именно вызвало недовольство: • Грубая и высокомерная манера общения. • Полное нежелание выслушать и помочь. • Менеджер настолько не справлялась с задачей, что я подумал – как она вообще получила эту должность?

Я надеюсь, что руководство обратит внимание и проведёт беседу с ней. Привлекательная внешность – это явно не повод занимать должность, требующую профессионализма и вежливости. После этого инцидента я больше не чувствую себя комфортно возвращаться в ваш бутик, хотя товар мне по-прежнему интересен.

Прошу принять меры — провести профилактическую беседу и обучить сотрудников культуре общения с клиентами.

I visited your store with the intention of purchasing an expensive watch, but my experience was ruined by the behavior of the store manager. The manager (named Kristina) spoke in a highly unacceptable manner – rude, dismissive, and completely disrespectful. It was extremely unpleasant and does not align with the level of service one expects at a prestigious jewelry and watch boutique.

What upset me: • Rude and arrogant tone of voice. • A total unwillingness to listen or assist. • She seemed so unqualified for the role that I wondered how she was even hired.

I hope management will take this seriously and address the issue with her. Appealing looks are clearly not enough for a position that requires professionalism and courtesy. After this incident, I no longer feel comfortable returning to your boutique, even though I’m still interested in your products.

Please take action—conduct a performance review and ensure staff are trained in proper...

Terrible experience. I’m a tourist and came here just to get a battery replaced on my watch. They charged me an outrageous amount, and the watch never worked. I went back two or three times, and they kept telling me they would change the battery and have it ready in the afternoon. I returned the next day — nothing was fixed, no refund, no solution. On top of that, the sign on the door said they opened at 9 a.m., but they actually opened at 10. I wasted time and money for absolutely nothing. I strongly advise against going...

If I could give zero stars I would. I have been looking for a rolex for a long time. Purchased the rolex on friday and I didnt see the orginal paperwork from rolex. Went back to return watch on monday and was met with trouble. was told the crystal was scratched and there was a bump on the watch lol. Only wore the watch to dinner one time! Instead of the orginal return amount they gave me 600$ less back! It seems like they do this all the time. It's hard to trust jewelry...