Mozart Cafe — Restaurant in Sunny Isles Beach

Please anyone be aware of this place for severe Discrimination and Arbitrary Exclusion at This Café

I had an extremely disappointing and troubling experience at this café, which raises serious concerns about consumer rights, public accommodation laws, and discriminatory business practices. My family and I, intending to try this establishment for the first time, chose to sit outside. We had small bags of fruit purchased from a neighboring store but had no intention of consuming them at the café. Despite this, the manager—without directly addressing us—sent a waiter to inform us that we could not sit at their tables due to the presence of non-Kosher food. When I explained that we were planning to order from their menu and had no intention of eating anything we brought, we were once again told we could not sit there.

This behavior was not only unprofessional and discourteous but also raises significant legal and ethical concerns. Denying service to paying customers based on an assumption, rather than an actual policy violation, could constitute an unlawful and discriminatory practice. Public businesses must comply with anti-discrimination laws and fair service regulations, particularly in high-tourism areas such as Sunny Isles Beach, where visitors from diverse backgrounds expect equal treatment under the law.

The enforcement of what appears to be a sectarian, exclusionary policy in a public dining space fosters an environment of discrimination that is inconsistent with fundamental principles of inclusivity and consumer protection. Having traveled extensively and dined in some of the most prestigious Michelin-starred restaurants worldwide, I have never encountered such an egregious display of disrespect and arbitrary exclusion.

If this café continues to enforce policies in a manner that discriminates against patrons based on perceived dietary choices, it may be subject to legal scrutiny and potential regulatory action. I urge the management to review their practices to ensure compliance with hospitality industry standards and anti-discrimination laws, avoiding potential legal and reputational...

When we made our order, we noticed that on their tablets it was stated at the top left that service charges were included, and of course, tips were at our discretion. To our surprise, when we received the receipt for the ordered dishes, in addition to the total amount, there was a line for a service fee, which amounted to about 20% of the total bill. I pointed out to the waiter that there was an error in the bill since the service charges, according to the menu, were already included in the cost of the goods. The waiter argued with me, insisting that the phrase "service charges included" in their understanding meant to add a certain sum or a conditional percentage to the total cost of the bill. In addition to this, of course, 7% federal tax was added to the cost of the bill and the suddenly appeared service charges above the bill, and we were told that tips were optional. I insisted that I would like to tip on the condition that I see a new bill without the phrase service charges, as warned in the menu before placing the order. The waiter said that was not possible, so I had to discuss this with the cashier, who tried to convince me of the same thing as the waiter and also confirmed that it was not possible. Then the manager came and finally issued a new receipt in which, as promised in the menu, there was only the sum of all the ordered dishes plus 7% tax. I was pleased that reality finally met expectations. Then I asked if the service charges are included, then how do they differ from tips? After all, both go to the staff, not the owner of the establishment. I got no answer, so I offered to add 10% for service although by that point I no longer understood for what. But I was informed that the service was included in my updated check, and there was no need for that. In the end, the bill was reduced by $26, and the staff, in accordance with the promise in the menu, I hope, received their service charges included...

First time at Mozart, stayed couple night across the street. Food is ok although somewhat overpriced for a breakfast joint. First morning we came for breakfast it was an ok experience but I got ticked off when I saw I got charged $5 for a tiny cup of sour cream that my wife usually orders on a side. The next morning there out of convince, we tried other items and when the bill got paid I didn't notice that I got charged for an extra breakfast plate. 4 of us there ordered 3 of the same plates, kids were going to share a plate. When I was sorting through a bunch of receipts in my pocket a few days later, I noticed the overcharge. I called the restaurant and spoke with someone who tried to tell me I should have paid more attention when paid the bill. It was my oversight but doesn't mean that I shouldn't be refunded. Eventually I got a hold of a manager Natalie who gave me a run around, demanded a copy of my receipt which was provided and never followed up. When reached out again she again blamed me for paying the bill and then barely offered restaurant credit. I don't plan to go there ever again and requested a credit back to my credit card. Nothing was done almost a month later. My wife is the one to leave a positive review, I usually don't review, but this is one story I wanted to share. I told the manager that my $20 that you stole earned your restaurant this review. Think twice about going there, shady place, I bet they overcharge on...