H2O Cafe - Authentic Italian Cuisine — Restaurant in Sunny Isles Beach

My family and I visited this restaurant today and unfortunately, my experience was far from satisfactory, primarily due to the poor service from one of the staff members. I asked for his name but he refused. He was a slightly older, smallish man with grey hair.

From the moment we arrived, he displayed a dismissive and unwelcoming attitude. When we were finally seated, he seemed annoyed by our presence and was consistently inattentive throughout the stay.

The meals menu available at that time was hard to understand so we sort clarification. Our orders were being take by a more pleasant junior staff but we pointed out that we had hoped for a better option. He was more understanding and we decided that we needed to look nearby for alternatives restaurants and we stood up to leave. We apologised to him and he said he understood our reasons.

When the older man saw us get up to leave we were met with show of bitterness and insult after my elderly dad decided to use the rest room before leaving and he expressed a lack of willingness to accept we had the choice to change our mind.

He said we shouldn’t have used his rest room.

The lack of basic courtesy and professionalism was shocking and completely unacceptable.

This level of service is not only disappointing but also reflects poorly on the restaurant as a whole as a first time visitor.

I believe in giving constructive feedback to help businesses improve, and I hope the management takes this review seriously. Improving staff training and emphasizing customer service could significantly enhance the dining experience for future patrons.

I regret to say that this experience has deterred me from returning to H2O and recommending it to others. I hope there is improvements...

My friends and I visited HO2 Café with no major expectations—we just wanted to finally try the place. Upon arrival, service seemed a bit slow at first, but James, the manager, quickly stepped in. He greeted us warmly and made sure we were taken care of until our server arrived. Though she seemed busy initially, she caught up quickly and was very attentive.

We started with a few appetizers, which paired beautifully with a Chardonnay. When our main dishes arrived, we were surprised by how generous the portions were—we expected them to be small, but they were huge and absolutely delicious! I even had to take some home because I couldn’t finish it all, but it was too good to leave behind.

To top it off, James treated us to dessert. Unfortunately, they didn’t have my favorite Amaro, but I really appreciated that bartender Hans personally came over from the bar to apologize and offer other after-dinner drink options. That level of attentiveness made a great impression. Their lunch menu looks great deal to start with if it’s your first time.

Overall, our experience was fabulous. The entire team went above and beyond to ensure we had a great time. Our server Mirian was sweet and attentive, and the management and staff were impressively organized. We’re definitely coming back, and I’ll be recommending HO2 Café to all my friends. A...

New restaurant alert !!! Excellent place !!! My wife and I have been in Miami ( Sunny Isles) for the past week. We wined and dined a lot in the last few days.. Tonight we decided to try something new for dinner (around our hotel,) we googled Italian and H2O came up, we asked a few people about it and no one knew anything about this place .. since it’s Very New… When we arrived, we were greeted by a very pleasant smiling hostess, tables with white table cloths, beautiful ambiance, beautiful soft music.. then the drinks came,I had wine and my wife ordered a cosmo ( the waitress noticed it’s a little too strong for her, she came with a new drink which was perfect) … then the food arrived, amazingly delicious … and the dessert ( Tiramisu) perfection!!! Wait staff is great.. food is amazing .. I wish them luck !!!!! Hope it does very well !!!! Tourists from New Jersey

And you can dine outside too, also a very nice...