Got ghosted by the Financial Center Branch Manager after jumping thru all the hoops applying for a HELOC. Uploaded all my documentation, was allegedly approved. Had to listen about and look at all the "awards" for excellent customer service. Had to stop in and "check in" to see status of application numerous times, since I wasn't hearing back from anybody. In the end, went with Raymond at COMERICA's Hayward branch as they are much more professional and closed on my $500,000 HELOC with a minimal amount of...
Ā Ā Ā Read moreHighly recommend this branch to everyone who needs banking assistance!! I have never received so much help and great service from a bank in my life. At first, I thought my first interaction with them was just to lure me in as a customer but after going back there several times a month their customer service can not be matched. The Branch Manager Omid and Financial Service Rep Eddie are my 2 favorites. Smiles and great...
Ā Ā Ā Read moreI am actually a Commonwealth Central CU member and this Meriwest branch in particular is a co op branch for me as I work nearby and is where I go if I have to do any banking inside the branch during the day. The staff is always friendly and quick. If you're looking to get away from "traditional banks" and you live in the area I would recommend seeing if you qualify for...
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