Michael Kors Outlet — Local services in Sweetwater

I had one of the worst customer service experiences I’ve ever had at a Michael Kors store. I arrived at 8:30 PM, well before their closing time of 9:00 PM, and expected to be helped like any other customer. However, the staff made it clear that they were not willing to assist because they were “about to close.”

I asked about three different pairs of shoes, and they refused to check for them, saying they didn’t have time — even though they still had 30 minutes before closing. No one informed me when I walked in that they were no longer helping customers or that the store was winding down for the night.

When I voiced my frustration, the manager finally offered to help, but only bothered to look in the back for one of the three shoes I asked about. The rest were completely ignored. It felt like they just wanted me out of the store.

To make things worse, when we asked for the names of the employees involved to report the incident, they refused to provide them, saying they “don’t have to give out their names.” That kind of attitude and lack of accountability is completely unacceptable — especially from a well-known brand like Michael Kors.

Overall, the disrespect, lack of basic customer service, and unwillingness to assist during posted business hours made this the worst retail experience I’ve had. I will absolutely never return to this location and cannot recommend...

Disgusting customer service, manager was quick to threaten my husband with calling security because they wouldn’t accept the return of unworn shoes he purchased for me the night before.

The shoes had no sign of wear other than the dust on sole gathered during the in-store try on. It even still had the intact shoe label on sole, a very fragile label I may add. This was not a “sales final” clearance, they simply refused to honor their return policy. A dishonest business practice.

Manager was trashy to say the least, threatening my husband and cutting him off when trying to explain that the shoes we bought came in the exact same condition. Terrible manager who thinks she’s better than others because she works at a pretentious fast fashion outlet store. Truly pitiful. Fits the MK brand frankly. We found better shoes at Target for a fraction of the price, that was the reason for the attempted return. Pictures were taken after the...

I’m leaving one star just so I can leave a comment because if I could “Manager” I will give you zero 0 stars I repeat ZERO for not willing to help me and for being very rude at the same time and so early in the morning , when a customer walks in you should give them the attention that they deserve you acted like my presence didn’t exist . I don’t recommend this particular location because of management. She should be more kind specially in her position that she gets well paid for. Im not shopping here no more and will tell my family members and friends of my terrible visit there. . She claimed to be the manager on duty. How can you not return a online order that customers purchase online if it’s not what we thought it was. She was very fast to say they will not take returns form online customer. Quick question is it a different Michael Kors? Calvin Klein excepts it Macy’s excepts it and many more do also. Once again 0 stars ,...