Mountain Mike's Sports — Local services in Tahoe City

Integrity. My family rented ski equipment for my daughter and all I ask is for the guy in the store to set up my daughter for skiing because this is not my sport. I like archery. During the ski set selection, my daughter chose a less expensive pair of skis. I walked around the store to shop. Later, my wife gave me the invoice for the rental deposit, but no copy was offered or given to me. She asked how much the rental fee was and I didn't check. I just trusted the store to get it right. So, don't most of you do the same? When we returned the skis I saw the same salesman, greeted him, and set the equipment down where he asked me to put it. He took a look at them, glanced at the receipt, asked me if I wanted it and gave it to me. When I returned to my car, my wife wanted to see the receipt. "They overcharged us over $50" she said and returned to the store for a refund and got it. The following day, after returning home, we talked about this incident. clearly, this salesman should have noticed a discrepancy when he wrote the invoice or after he looked at the receipt and equipment (which I saw him do). He deals with these products all day, for the whole season, and for years (I've seen him in the store). I'm saying to myself, "do I have to check my invoice every time I rent here because I might get swindled? This guy knows his prices.." I expect to be treated honestly and fairly like everyone else should". My wife had a separate conclusion, "how many people are being overcharged like this?" To conclude, I don't expect to return to this store because the people here will overcharge you when they can...

SHOPPERS BEWARE. RIP OFF. Owner does not stand behind their products, does not care about customers. Also no employee mask-wearing or ventilation in the store. Context: I went in to buy water with my daughter, browsed helmets waiting for clerk to acknowledge us and ring us up. The store was empty of customers. I was curious about a bike helmet. Was told it was a great helmet and trusted his word, but was fitted quickly and apparently incorrectly for it. Wore it across the street and it popped off my head. Tried to exchange it. Was turned away and told to call the owner. Pretty unusual way to deal with an exchange for a properly fitting helmet. The owner was quick and impolite on the phone, told me because of Covid he couldn’t accept it back. * very inconsistent and unintelligent reason for a store that showed no acknowledgment of practicing Covid compliance with their customers.* So basically I have a $100 Laser helmet that doesn’t fit. More likely to hurt me in an accident than help. They are clearly not customer-focused. Save yourself a total headache and save your money. And side note (bc I was considering a new helmet for my 4 yr old as well)- — they are currently selling kids Giro helmets for $20 more than Giro prices them. Feeling ripped off. My mistake was- I should have just stuck with buying the bottled water. But since the store was empty I saw that as an opportunity to learn more about helmets and getting properly fitted. What I learned was— just stick to the plan and don’t take advise from people that pretend we aren’t...

I recently purchased a pair of skis and bindings from Olympic Valley Ski and Bike, and I couldn't be happier with my experience. As someone who recently recovered from an ACL surgery, safety was my top priority when looking for new gear that would compliment my ski ability. The staff at Olympic Valley Ski and Bike listened carefully to my concerns and wants, and took the time to recommend several options that fit my needs.

What really set this shop apart, however, was their willingness to let me demo the gear before making a purchase. This allowed me to get a feel for the equipment and ensure that it was the right fit for me. I ended up buying the gear that the staff recommended most, and it has made a world of difference in my skiing experience.

The staff at Olympic Valley Ski and Bike are extremely knowledgeable and helpful, and their commitment to selling the correct gear is evident in everything they do. Plus, I had the pleasure of meeting their adorable dog, Klondike, while in the shop!

Overall, I highly recommend Olympic Valley Ski and Bike for anyone in the market for ski equipment. Their personalized approach and dedication to safety make them a top choice, and their friendly staff and adorable shop dog are just the icing on the cake. Five...