Great American Cookies — Local services in Tallahassee

We usually get cookie cakes a few times a year, my husband prefers cookie over cake. The staff is friendly enough when we place orders, but the manager is consistently unpleasant. I was told off last time for only ordering one week in advance - she refused to do the order for the next week and we had to pick up the following week (my husband still wanted it 🙄). While I understand sometimes extras will cost extra, or pre orders may take longer the website lets you order and pick up an hour later 🤷‍♀️ If my kid hadn't insisted on a cookie cake for his party, I wouldn't have ordered again...

A little over a week ago, we picked up a cookie cake for our kid's birthday. The large round we ordered this time cost about $48 and change. We ordered well in advance, and they upcharged for frosting - $4 for "fully iced", and another upcharge for "design" (half red, half white). We were pretty disappointed at the dry, stale cookie cake with the thinnest smear of hard, dry frosting unevenly spread on it. It was definitely not fresh. For the price we paid, we should have gotten a fresh cookie with design as promised. The manager is so snappy, we didn't want to go back and talk about it - it would only have made it worse. There was no way to get another cake in time, so $50 worth of cookie was cut up, rejected, and tossed out when the 20 seven year old kids celebrating didn't like it....

Saturday 8/10 I tried 2 cookies one blueberry muffin and a chocolate chip cookie they were fresh and soft, I fell in love with the blueberry muffin. I then came back Monday 8/12 to get more and the blueberry muffins didn't taste nothing like they did 2 days ago cause they were hard and stale tasting. It was totally disappointing from the great experience I had when I first tried it. The staff was friendly only reason I gave 3's instead of 5's was I felt they should do quality checks to assure the same experience every time, and somebody...

I have always had good service here. Rarely the cookies have been undercook. But this is better than over cooked. I have never had an overcooked cookie. But what led to this review was when Mr Thomas and Mrs Bell saved the day. After picking up a cookie for a graduation party, it unexpectedly made its way onto the ground. This was a BIG cookie. They were able to quickly get a new one made and as I got there to pick it up, it was finished. It looked good and they saved the day. Great customer service!...