Jos A. Bank — Local services in Tampa

I purchased a 3 piece suit from this Jos A. Bank location in July 2022 for my upcoming wedding in March of 2023. The sales experience was good, and the suit I purchased was reasonably priced below $300. Once the transaction was completed, I was informed that they would keep the suit to alter/hem the pants, and that I could pick up the suit shortly after. I initially thought this unusual, as a suit is normally altered 1-2 months before a wedding/event. I picked up my suit 1-2 weeks later. When I went home to try it on, the pants were not altered to my liking. In addition, I had found another suit that was more desirable from a different vendor. In August of 2022, I returned to the store with the unused suit and requested a return as both the receipt and the Jos A. Bank website advises that a customer can return merchandise within 90 days. I was informed by store management that I cannot return a suit once it’s been altered. I advised that this was not noted on the receipt or on any documents provided/available. The manager refused to process a return advising that there is nothing they can do even though the only item of clothing that was hemmed/altered were the pants. I contacted Jos A. Bank customer service and they advised of same noting that returned suits are only processed “under management discretion”. I find this highly unreasonable, and so I will not be utilizing their services in the future.

BBB complaint case # 17922416

*Update: I was contacted in October of 2022 and provided a formal apology. The store accepted the full return and issued...

If I could give this store zero stars I would. For my wedding in May, my husband went in to rent his suit. They put his pick up date in for 2025. I didn't realize it until I checked it on the Wednesday before our wedding. The store manager was a NIGHTMARE. Blamed us for the mix up, never apologized, and quite literally hung up on me AGAIN and AGAIN. I will say I was a straight up psycho to him, but only after he was incredibly rude and I realized this man had helping us fix HIS mistake at the bottom of his priority list. Luckily I called the Winter Park store and they were able to rush the suit there for Friday, but then my family had to pick it up for him and he wasn't able to get alterations. This was the most stressful part of my wedding. I'm a solutions person, and if the manager had owned up and done everything in his power to fix it and make it right, I would've let it go, but he was incredibly rude. Do NOT use them for your wedding rentals, this was a NIGHTMARE. I've spent so much money with Jos a banks, and I'll never walk in a...

Exceptional Service at Jos. A. Bank, West Shore Blvd ., Tampa, FL.

My husband and I had a fantastic shopping experience at Jos. A. Bank, thanks to Jerelyn Driver. From the moment we walked in, she was attentive, knowledgeable, and genuinely invested in helping us find the perfect clothing and accessories.

What stood out most was her ability to quickly understand our style preferences and make spot-on recommendations. She didn’t just assist—she curated options that suited our needs while also introducing us to pieces we wouldn’t have considered but absolutely loved. Her expertise and thoughtful approach made the process seamless and enjoyable.

Beyond great service, she had a keen eye for detail and effortlessly suggested complementary items, demonstrating an impressive ability to upsell without being pushy. It was clear she understands her clientele and knows how to elevate their shopping experience.

If you’re looking for top-tier service, ask for Jerelyn Driver [the best store manager in the business]—she truly makes...