Menards — Local services in Taylor

I’m extremely displeased with the unprofessional service I have received recently.

Like most people, through the quarantine we decided to renovate multiple rooms in our home. We chose Menards for all of our products and accessories throughout the whole thing. Each experience had been fantastic until it came to ordering a special order vanity with top. We were instructed to order through their website which was no problem at all. We ordered on May 4th in the evening and on May 5th received an email that the order was on back order. The website had stated they had 2 in stock at the store so I called that morning to see if that was the case and I could pick one up. I was quickly given the response of “I checked for that this morning it’s on back order” and was rushed off the phone. Fast forward to 2 weeks later when I am back in the store for another purchase and decide to ask if I am able to retrieve an updated status on the order in which I’m told “our website will tell us the same thing it tells you.” At this point there are no attempts to go any further in finding out any more information for me so once again, frustrated and still without our vanity I leave the store.

A few days later, once again I return for another purchase and speak to a lady in plumbing. She was extremely pleasant, listened to my concerns and the moment she pulled up my order she realized the online order processed incorrectly on their end and was never ordered from the distributor in the first place. She went out of her way to go upstairs and check if there were any available in the store but unfortunately there was not. She replaced the order for me and before I even left the store I received confirmation of the new order.

On Sunday I received an email that my order was in. Finally 3 weeks later we will once again have a sink in our only bathroom. We headed to pick it up, gave our order number and waited... and waited.. and waited some more. The gentleman that helped us returned with another guy who told us our order was not in the store and that the email was sent in error. Past the point of frustration I expressed how angry and irritated I was, that I had been waiting 3 weeks and that I wanted more answers. All I received from him was a scripted “I’m sorry, I understand” response but not one attempt in helping me get to the bottom of what happened. At this point I asked to speak to a manager but apparently he was the manager.... finally I was the one that had to ask him if he could contact the distributor to get a better estimated delivery date for me. He said that he would and that I would receive a phone call from him.. 2 days later, still no call, no email and no updates.

Finally yesterday I took it upon myself to call and see if our vanity had come in. There was a young lady who assisted me which was very helpful and kind. She took my information and within 10 minutes called me back to let me know it was there and ready to be picked up.

I have reached out to the store 3 times trying to speak to someone regarding this matter yet each time I call I am told the manager just left for the day and will be back tomorrow....

Moral of the story, if you decide to make a large special order online purchase make sure you speak to someone in that department to ensure the order placed correctly as well as be prepared to stay on top of the...

I recently had the misfortune of dealing with Menards in Taylor Michigan, a home improvement store that clearly lacks basic integrity and customer service. My encounter with them was nothing short of a nightmare, leaving me feeling frustrated, cheated, and utterly disappointed.

It all started when I spotted a fantastic deal on a grill at Menards. Excited by the prospect of upgrading my outdoor cooking experience, I spent over an hour looking at all the grills and talking to the salesperson about them. I finally picked out the one I wanted and went to the register to pay for it. At the register, I was met with an appalling display of incompetence and indifference. The grill was prominently displayed with a clearly marked sale price, enticing customers like myself to make a purchase.

Eager to make my purchase I was rudely told that’s not the price because the sale ended yesterday. I was confused because the signs were still up. Both managers refused to honor the displayed price even though they forgot to take the prices down. None of the prices were down. I didn’t read the fine print. I just read the sale price. The sales person even told me that’s the price after rebate. They shattered any confidence I had in Menards' commitment to customer satisfaction. The representative informed me that the price displayed was an error and that Menards had forgotten to take it down. Can you believe the audacity? They had the audacity to blame their own incompetence on forgetfulness!

To make matters worse, the sales representative unapologetically stated that Menards would not honor the advertised price. It was a blatant disregard for truth in advertising and a complete betrayal of the trust customers place in businesses. I expected a responsible and ethical company to take responsibility for their mistakes and honor the price they themselves had prominently displayed.

The lack of empathy displayed by Menards' staff and both managers was equally shocking. The representative showed no remorse for the inconvenience caused or any understanding of the frustration and disappointment I felt as a customer. It was as if they thought customers were disposable and their satisfaction didn't matter in the slightest.

I have never felt so deceived and disrespected by a business before. Menards' complete failure to stand by their own advertising and make amends for their mistake is an egregious display of their disregard for customer loyalty. I strongly urge anyone considering shopping at Menards to think twice. It's clear that this company prioritizes profit over their customers' satisfaction and has no qualms about betraying the trust of those who choose to shop with them.

In conclusion, Menards' failure to honor the price of a grill, simply because they "forgot" to take it down, is a clear indication of their unprofessionalism and lack of integrity. Save yourself the frustration and disappointment, and steer clear of this company. They have lost a customer for life, and I will be sure to share my experience with friends, family, and anyone who will listen, so they too can avoid the disappointment that Menards has so...

Consider it a fact that no one from my family will EVER shop at Menard’s again. Today, my father and I accompanied my nine-month pregnant sister to the newly opened Menard’s in Taylor, Michigan in order to purchase a garage door opener for her new home. Upon entering Menard’s, my father purchased a bag of chips and a bottle of Mountain Dew to enjoy while we shopped. We walked around the store for about thirty minutes, adding the garage door opener, along with two carabiners and two hats to our cart. As my sister and I proceeded to check out, my father went to use the restroom. While in the restroom, he discarded his receipt, along with his empty chip bag and pop bottle into the trash can. As we were walking toward the exit, we were approached by two asset protection employees who asked my father if he purchased the items. They held the empty bag of chips and the empty pop bottle in their hands, but not the receipt. My father explained to them that the receipt is also in the trash, and walked with them to the cashier that checked him out to confirm the purchase. After the cashier confirmed that my father paid for the items, one of the AP’s returned to his office. The other one, however, continued to follow us out of the store, speaking in a horrible tone to us the entire time. He was almost on top of my pregnant sister, who at this point was shaking and crying. She turned around and asked him to please leave us alone and he did not listen and continued to follow us. Not only was this humiliating and also emotionally draining and traumatizing for my sister, this was also totally uncalled for. It was established that the items were paid for. The AP should not have continued to harass us as we were exiting the store. There is no reason to harass a woman who is nine months pregnant and in tears when it has been confirmed to you that nothing was stolen. As someone who works in retail, I know that this is NOT the way an AP is supposed to handle themselves or this situation. I also know that the correct thing to do would have been to check the cameras and establish when my father grabbed the items and then they could have easily seen that he did, in fact, pay for the items that in total cost $3.50. Instead, they chose to harass a father and his two young daughters, one of whom is pregnant. As we were exiting the store, my sister, who was shaking and in tears asked the AP employee for her name and he laughed and walked away. As we exited, two other shoppers expressed to us that they could not believe what they had just witnessed, further confirming that this situation was handled the WRONG way. This kind of humiliation and emotional stress should not be allowed to be placed upon anyone, but especially not someone who is due to give birth any day. If this is the way that Menard’s is going to allow their employee’s to treat their patrons, then this is not a store that I will ever spend...