Verizon — Local services in Tega Cay

Very disappointed in this specific store owned by Victra. In March of this year (2024), my wife and I were on a trip to Florida and stopped in the Fort Mill, SC area for a few days. I needed to beef up my wifi service so I could work from our RV, and decided to obtain a hotspot from Verizon. This store was the closest to me, so we went, I explained to the sales person what I wanted. He proceeded to tell me a hotspot wasn’t necessarily what I needed, but I should upgrade my iPhone to the latest and it would provide the Wi-Fi service I wanted and have better battery life. We did have rather old iPhones, and I agreed to the upgrade. The sales associate then tried selling me home internet service. I gave him my address (which was in Indiana) and told him that when I checked 2 months ago, Verizon didn’t have home internet service at my residence. He quickly responded that they just added it. I confirmed he was looking at the correct address and took his word and made the purchase to get the device and start service. Later that evening, I got on Verizon’s website and ran the check for my home address and discovered that Verizon did NOT have home internet service yet at my address. The very next morning, we went back the store and returned the device unopened and cancelled the home internet service. Thinking that had all been taken care of, we finished our trip and 2 weeks later after returning home, I get a notification from Verizon that I needed to return my equipment. I called customer service and was told it wasn’t marked as returned. After repeated calls to the store, I finally was able to get in touch with someone who was working in the store. I told them the problem and they assured me it was now marked as returned. After confirming with customer service a week later that it was marked returned, I, again, thought the matter was settled. A month later I receive another email stating I was now going to be charged a non-returned fee of $200 for the device. After repeated calls with Verizon customer service and assurances that the $200 fee would be removed, here it is 2 & 1/2 months later and Verizon deducted the amount from my checking account in spite of the device being returned. In my opinion and point of view, this all originated from this 3rd-party-owned store who didn’t 1) verify service at my home address and sold me equipment I couldn’t use, and 2) didn’t process the return of equipment properly which cost me $200. I am most upset with this store and want to ensure others are aware and can make an informed decision on whether to do...

Not a good experience. I was given incorrect information, overcharged, and it took over a month to straighten out my account. I was eligible for an upgrade that included a ‘free’ iPad and Apple Watch. I went into the store to see which phone I wanted and was planning to purchase it online. The sales person said I could purchase it there. I asked if it was the same price and the response was “Yes and I can even set them up for you.” I was told that even though the devices were ‘free’ I would have to pay for an extra phone line required for the tablet/watch. I anticipated $15 a month. Jump forward and my bill went up almost $50 a month. In addition, I was charged $100 to set up the three devices plus a $35 activation fee for each device. I was told about the activation fees, not the set up fee. I didn’t need a new tablet or watch so returned them less than a week later since for some reason they were costing so much per my ‘anticipated next bill’. The person I worked with at this store removed some fees and assured me my bill would be only $10 a month higher vs $50 higher. I knew my first bill would be high because of all of the add-on fees (it was almost $200). But I was told that was a one-time situation. Fast-forward a month and my bill was still over $130 instead of $90. I called Verizon customer service yesterday. It turns out this Verizon store never deactivated the second phone line when I returned the tablet and watch. So I was paying for the second phone line for the devices even though I had NEITHER device in my possession. Also, the tablet never showed it was returned. The rep had to search for it by serial number. So I may very well have been charged for the tablet for the month as well. The tablet I didn’t have. At this point, I didn’t ask for anything to be retroactive because I just wanted to be done with it. Thanks to Verizon customer service, I’m back down to $90 a month. I truly feel like this store took advantage of me. I even tipped the employee for setting up my phones, not knowing that he was charging me $100. And when I returned the tablet and watch, the phone line should have been disconnected. What should have been a simple upgrade turned into a mess. During all of this, I was calling around checking with other providers and there are great deals to be had. But I’ve been with Verizon over 20 years and have always had outstanding customer service and superior phone reception. I just won’t go to a brick and mortar...

Have been a customer with Verizon for the last 15 years, with 5 phones on our plan however, the encounter I had today with two of their employees was totally uncalled for. I was met with total rudeness with one particular employee who showed no effort to help resolve my issue at all. She was more interested in locking the door to keep me out, after waiting for 45 minutes this morning to explain my situation through the door. I shared with her, that I was advised over the phone, to go to the local Verizon Center where we have purchased many of our phones since this would be a simple transfer of data issue. Instead of trying to help me, I was quickly told by the store representative they were unable to do this for me stating their internet was too slow offering no other solution to help. Interesting, there was never a problem selling us one of the 5 Verizon phones we now have but asking for assistance on one of those phones which was still under warranty and had an issue, they offered no help at all other then for an additional fee "for assistance" if I wanted to pay them.

I've never written a bad review on a company before but my encounter today with the Verizon Representatives from this store are certainly deserving of it. The Lake Wylie Verizon Store is much more customer friendly, professional and greet you with the respect everyone deserves. I feel certain they will help me and only wish I had gone...