Staples — Local services in Temple Terrace

I am absolutely frustrated and appalled by my experience at this Staples location, especially with Peggy, who I’ve had issues with before. This was the second time I’ve had an unpleasant encounter with her during my Amazon returns, and it’s beyond disappointing. I walked up to the counter with a box containing about 10 returns. As I was setting it down, I greeted Peggy and mentioned I had a few Amazon returns. Without any courtesy, she practically cut me off, demanding to know where my returns were and to set them down. I was shocked by her abruptness. I explained that I would place each item in front of her one by one to ensure nothing got mixed up, especially since some items looked similar. She rudely insisted that I lay them all out at once for scanning. When I told her her behavior was unnecessary and rude, especially since this wasn’t the first bad experience I’ve had with her, she didn’t even acknowledge my concerns. I explained that I wanted to make sure each item was scanned properly, but she dismissed me and said, “That’s how we do it here,” and threatened to move on to the next customer. I told her no, I was ready with my barcodes and didn’t appreciate being rushed or having my items moved around. But she ignored my request and continuously moved my items around, making it more difficult for me to keep them organized. Each time she scanned an item, she would walk it to another area for processing one by one, and I would try to push the next item forward, holding my phone with the barcode ready, but she just kept saying “NEXT ITEM” even though she could see I was ready. It felt like she was deliberately disregarding my efforts. When the counter was empty, I asked for my printed receipt, but she claimed the printer was broken and once again insisted I take a picture of the receipt off her phone. The phone was dirty, and the screen was hard to read. I asked for her name to report the experience, but she turned away and mumbled something. When I asked her again, she finally spelled it out for me—so unprofessional. This entire experience was unnecessary and completely frustrating. I was prepared with organized items and barcodes, yet she was unaccommodating, rude, and condescending. This is not the first time I’ve dealt with Peggy’s unprofessional behavior, and I truly hope something is done to address it. It’s unfortunate that this Staples is my closest location for Amazon returns, because I now dread every visit. I sincerely hope the management takes action to ensure future customers aren’t subjected to this kind...

I usually have no issues when doing Amazon returns at this location. Unfortunately, today, Peggy was extremely unpleasant to work with. When I walked in, she was assisting another customer at a checkout line and then proceeded to help someone who had gotten in line after I had been standing in the Amazon return line for a few minutes. (This wasn’t a big deal—she was the only cashier at the time, and I had quite a few returns.)

When she finally got to me, I asked how she was, and her response was, "How many returns do you have?" I told her I had a lot, and she asked, "How many?" I expressed that I wasn't sure of the exact number but had all the QR codes ready to go. Her response was, "Take them all out of the box and put them in order—I’m not doing all that." I told her I would hand them to her when she was ready, but she insisted, "No. Take them out of the box and line them up in order—1-2-3-4-5."

She then started helping the next customer behind me, and when I mentioned how it was unfair for her to assist another customer when I was next in line, she said that she was not going to waste time and that if another customer came to the checkout line behind her, she would turn around and help them first, too. At this point in the interaction, I was obviously in a bad mood, and I begrudgingly took everything out of the box as she helped the next customer.

At one point, one of the returns had two items and needed to be bagged. She slammed a clear bag onto the counter and said, "Put them in the bag." After she finished scanning everything, she handed me my receipt. I said thank you and asked for her name. She hastily stated "Peggy" and immediately started speaking to the next customer.

As a teacher, I understand the importance of patience and professionalism, even on challenging days. Whether the issue stems from personal challenges she might be facing or from the level of support your employees receive in their roles, it’s important to ensure that every customer interaction is positive—or at the very least, not negative. While I expect this feedback may receive a standard apology, I truly hope it encourages a deeper reflection and leads to a better experience for both your employees and customers...

The in store help is usually not bad. There were maybe 4 people in the entire place shopping. The 1 register that was open, the cashier was on the phone (sounded like helping with an online order). That is no problem, but PLEASE for God Sakes, multitask and ring up the product for me. I'm the only one in line standing there for nearly 3 minutes. I leave the checkout and got to the service counter to see if they can but the were with an actualy client. so I go back to her and ask politely (Can you check me out real quick, I have an appointment to get to) She answers by pointing me over to the service counter. I placed all the product on the counter there and left. (I was not rude in anyway except that I just left all that stuff in front of her. Nearly 4 miuntes had passed since I first went to pay.. NOT a waty to keep your doors open in a time of online ordering. (I have now ordered online and not...