Tory Burch Outlet — Local services in Thornton

UPDATE: The store manager called and apologized and offered and discount for future purchase.

Went to the store 2 days before Christmas and got a bag. Ended up not even opening the package or bag and decided to return it. We went there on the 2nd January to return it back but they were closed due to COVID exposure. We called the store at cherry creek to ask them if we can return the bag there they said no because we got it from the outlets. We told them the outlet store was closed. We called the outlet store today and asked them if we could return it today and the lady said no we can only exchange it because of their holiday policy. We went there anyway hoping to explain to her that we live far and that we did try to come to return before the holiday policy time but they were closed.(The store is located at Denver premium outlet in Thornton)We aren’t free to drive whenever we want to go there. We tried to reason with the lady who apparently is the manager too. She finally decided to accept the return and she said she will add a note in our profile!! Lol

Apparently Tory Burch is supposed to be a high end store but the way they treated us today was very bad. We buy from other high end stores too and they haven’t treated us in any way like she did....

Worst customer service. Upon arrival the lady greeted us but after that it's when it went all bad. My wife was returning a purse that she received on her bday. They complained that the purchases are final and we can not return. Then we told the lady why give out a gift receipt. Then she said we had 14 days and we told her it's been just one week. Then she finally said we'll go find something you want. We found a purse that was more than the gift but we were going to pay the difference. She said that's more than the purse that your returning. We told her we know that we were going to purchase it. They kept looking at us and following us around like we were going to steal. They were giving us the shoulder instead of trying to help. We are not going...

My husband and I along with my two kids were there in TB outlet on Mother's Day. We tried to walk in the store. The white male staff told us there will be a line due to the capacity reason(that is fine). During the time we were waiting, we saw three men walk straight in from the other door without being stopped. So we decided to leave, check out Kate Spade first and come back to see if we can go straight in ( maybe there will be less people by then). As soon as we walk away from the door, this white male staff opened the door and said very Loudly, " NEVER MIND!!" Yesterday was Mother's Day, this guy's service is unfortunately very poor. And maybe he just does not like...