Macy's — Local services in Tigard

What a pain in the a**! Son wanted a long sleeve Polo t-shirt. Went online and noticed they were on sale at Macy's...instead of waiting for the delivery decided to drive 15 minutes to our local Macy's. Walked in and was greeted by a security guard...made me wonder about how big a theft problem they must have. Asked him where menswear was located and he directed me to the second floor. After weaving through millions of dollars of inventory we finally found the escalators. Made me think, with all this inventory I am shocked that not one associate has approached me to offer me assistance? Finally located the Ralph Lauren shop, a well stocked display and array of product. As my son worked his way around the displays, I wondered where are the associates? I would think if I was allocating staff, I would start with most expensive products in the store. Oh, there is one leaning on a cash register in the department next to the Polo shop, a sneaker shop. Uh? After trying on a couple of items, my son selected a single shirt. I said great, where do we pay for it? I suggested the associate leaning on the register but my son said he only sold shoes...I responded, well he isn't sell much right now and he is working a cash register...to my dismay the associate told us we could not buy our item at his location and to find another "service center"...now there is an oxymoron. We ended up down the escalator to a service center with an associate checking out a customer and discussing the benefits of opening a Macy's account. I thought to myself...I cannot identify a single benefit. I handed my son my Visa and no told him to get in line...maybe the two associates talking to each about their after work (another oxymoron) plans would step in and take my hard earned money for the shirt. Nope! After waiting for the one clerk to finish up with her customer, she explained that she couldn't sell us the shirt because she did not have the tool to remove the theft prevention tag on the shirt. So...back up the escalator we go...finally identifying someone at a third customer service who was willing (and capable) of taking my money in exchange for the shirt. Of course, she offered my son an incentive to open a Macy's account in the form of a discount. I thanked her kindly but explained that i could not envision ever stepping foot in another Macy's unless I was looking for a restroom. We finished the transaction and made our way to the escalator...a route we had memorized by now. We weaved through the extensive inventory toward the exit...where I was politely acknowledged once again by the security guard. I wished him all the best as I exited Macy's for the last...

HORRIBLE CUSTOMER SERVICE. My wife bought a dress last weekend for my daughter (Jr department) at this Macys location. Later in the week when my daughter went to try it on she discovered a hole in the dress about the size of a silver dollar. So this weekend we went back to the mall so we could exchange it. Wife couldn't find another dress of the same size so she went to customer service to just return the dress with the hole. That's where things went downhill fast. She could not return it as the receipt (with only this dress on it) was for a different dress!?! And without a "ticket" (the manager never explained what that was) she wouldn't do anything about it (store policy apparently). Frustration ensured trying to understand why Macys would not take back a product they sold that was damaged, and my wife finally left. I returned a bit later and tried again. I asked the manager if it was possible that the wrong tag was attached to the dress, but "that is not possible" was the response and without "more information" the manager would not do anything about the defective dress. Manager also mentioned something about bringing in my credit card statement later, but I wasn't sure what that would show. My daughter showed me where she got the dress, and I brought back two more dresses that were identical to the one we were trying to return. The only difference was that they were both a larger size (both size 5/6). Lo and behold, they had different tags and UPC numbers. The manager had already left in the 60 seconds it took to get the new dresses, and the poor cashier she left behind was at a loss for words as to why the tags were different for the same item. I was pretty frustrated at this point and was tempted to just leave the damaged dress and receipt behind with the miss-tagged dresses and tell the manager "here's more information" (the dress was only about $35 so no big loss to me). I mentioned that if I left the dress it would probably just end up back on the racks. "We don't sell damaged goods" the cashier said. My response was to point to my Macy's bag and retort "then explain this!".

Macys: Selling damaged items with incorrect price tags. My wife and daughter are no longer Macy's customers. In this economy, you'd think a company would care more about...

We walked in and it was beautifully decorated. We went to the wallet section to get my son something new. We found what we needed in a sale section very quickly then took ours to the register to cash out.

Immediately a very uptight and snobby elderly woman was called upon to come and give us help. She rang up the purchase which came to be twice as much as what the sale was offering. When I told her that, she told me that I was wrong because there were so many wallets in that area that I be picked one that was in the twice as much cost range.

With a disdainful look, she turned on her heel and what angrily away. When she came back, she told us that we were correct and because we were the customers she was going to have to give us the sale price and she wasn't happy about it.

We paid and she did not say another word to us. She gave us a big bag that would have held a suit without offering us a gift bag or anything that would fit the wallet box. So it look like I was carrying around a return empty bag and had already returned something and just was left carrying the bag.

For that reason I was ready to leave. Luckily I didn't. I went to women's perfume, scanning everything trying to find the fragrance that I had been looking for over the past few weeks. I saw a very attractive lady who was looking at me and was dressed very professionally who offered me help.

She had a beautiful way of presenting herself herself and was so willing to go above and beyond to do anything to help me find what I needed even though I had asked someone from a different Island of fragrances than the brand I was hoping to find.

She walked to several islands and asked the representatives there if they carried the perfume I was asking for. She then looked on the counters to find it, and then handed it to me.

She had a beautiful& had such a quality in her way of helping me. She made such a good impression on the both of us today.

All in all, I would say that she outdid the first counterpart this morning in the men's section. She did prove Macy's to be a fine establishment. Maybe even as close as our Meier and Frank...