Benjamin Rugs & Furniture — Local services in Town of Babylon

I ordered a Bernhardt dresser from this company 10 weeks ago as they offered a slightly better price than I would have gotten had I gone through a local furniture store. I will never order an expensive piece of furniture online again, as I have now had to deal with the constant headache of making sure I get my furniture. I was told that it might take 4-8 weeks to receive my furniture, but it has now been 10 weeks, and it seems like I am no closer to getting this dresser than I was on day 1. I have been told by someone at BR&F for more than 3 weeks that my furniture was "being shipped" or "on the truck." I am fairly certain I have been lied to repeatedly, and Im not totally convinced that BR&F isn't a completely made up company. BR&F claims that Bernhardt is the reason for the delay, but as the seller, BR&F should either make every effort to ensure that Bernhardt is delivering furniture in a timely manner OR they should stop doing business with Bernhardt to keep their customers happy. BR&F charges your credit card the day you order something rather than waiting until the piece ships like most reputable companies. I will update this review if I ever receive...

The only reason for 2 stars is due to the professional and polite staff. I ordered 5k worth of area rugs the first week of November. Was told delivery would be 4-6 weeks and I would get them in time for Christmas. WHAT A LIE THAT WAS! I had to constantly contact the store for an update after that time frame and each time received a different answer. Well Christmas, new years, and now January have come and gone. I am going on 12 weeks of waiting for my rugs. I finally received a call saying my rugs were in and to schedule delivery. Delivery day came and the time frame I was given (1-3pm) has passed and there is no rugs. I call the store and was informed they tried to contact me early in the morning but couldn’t reach me. However when I check my voicemail there is no message about a delivery. I’ve been waiting 3 months for a delivery of course I’m going to be home waiting. Nothing with this store is easy once you hand over the money. I will never be giving my money to this...

I had a wonderful experience shopping at Benjamin Rugs and Furniture. They offer a truly selection, especially their beautiful rugs, which are available at attractive prices. What set them apart, though, was their exceptional customer service.

The team spent time with me to ensure I found the perfect items. When an issue arose with the manufacturer of one piece of furniture—something that can happen occasionally—Benny was response, supportive and easy to work with. He made sure the issue was resolved to my complete satisfaction.

I recommend Benjamin Rugs and Furniture to anyone looking for quality, style, and a personalized...