Lovesac — Local services in Town of Cheektowaga

5-Star Review: Outstanding Experience at Lovesac – Walden Galleria

My recent visit to the Lovesac store at the Walden Galleria was truly exceptional, thanks to Ohood, the sales representative who assisted my family and me. From the moment we stepped into the store, Ohood welcomed us with warmth, professionalism, and a genuine passion for what she does.

What stood out immediately was how well she knew the Lovesac brand—not just the features and technical specs, but the heart behind it. She spoke about the company with such compassion and understanding, it was clear that she believes in the quality and purpose of the products she represents. Her knowledge went far beyond surface-level facts; she understood how to align the brand’s values and offerings with the unique needs of our family.

Ohood took the time to walk us through every available option for customizing our dream couch. She explained the different insert types, cover materials, and configurations with clarity and patience, making sure we felt confident and informed throughout the process. More importantly, she truly listened. Every note we made, every preference we shared—she remembered and thoughtfully incorporated into her recommendations.

Her attention to detail and ability to connect on a personal level made the experience feel far more like working with a designer than just a sales associate. She made what could have been an overwhelming decision feel enjoyable and exciting. The result is a customized couch that reflects both our style and functional needs—and we couldn’t be happier.

It’s rare to encounter someone in retail who is both highly knowledgeable and deeply compassionate, but Ohood embodies both traits effortlessly. She turned our visit into a memorable experience and represented the Lovesac brand in the best possible light.

Highly recommend visiting this location—and asking for Ohood if you want truly personalized,...

We got love sac because of the modular nature of it’s sactionals. It did meet that criteria pretty well as we have a space where we wanted to maximize seating and no other sectional was able to do that. However after I bought it I saw that it used mdf in the construction of the body. One of our cup holders has already chipped and mind you it has not yet been one month. Also the fabric is not what I thought as there is fuzz coming out of it. And even though we just bought ours not even a month ago with a 25%off coupon code, they refused to honor that when we fell short of just one piece and had to order it. And did I say that they are...

Makeleigh made our LoveSac experience such a seamless process, highly reccomend going into the showroom so you can have the in person help! Even if what you order needs modifications, they are always there to help. Thank you again I'm sure we'll be back as we change things up for our couch...