Kiba Studios Clifton Park — Local services in Town of Clifton Park

In October of 2019 my family signed a contract with Kiba Studios for a home improvement project (cumulative value of $61,204), which included kitchen, bath, and laundry renovation as well as custom cabinetry installation. The project finished in May 2023. The project took nearly 3.5 years for a number of reasons, but many of the delays are directly attributable to a defective Kiba Studios design and Kiba Studio’s contracted cabinet installer walking off the job. The major issues included: • Kiba Studios designed an opening for a refrigerator that would not permit the refrigerator door to open • Kiba Studios designed an under-island beverage refrigerator opening that was too small to fit the beverage refrigerator • Kiba Studios designed a bathroom cabinet without enough clearance for the drawers to open • Kiba Studios designed a vent fan that did not fit into the vent hood • Kiba Studios incorrectly ordered a custom Rev-A-Shelf cabinet Small design omissions are inevitable on large complex projects, but the quantity, severity, and obviousness of Kiba’s design flaws could only be the result of incompetence, negligence, mismanagement or some combination thereof. Many of the issues were so severe that they required ordering additional cabinets or moving plumbing in the house to accommodate the mistakes. When these issues were brough to the attention of Kiba Studios it refused to remedy the issues and eventually ended communication prior to fulfilling the contract. The extent of the problem was compounded when Kiba’s contracted installer walked off the job. The cost to correct Kiba’s design flaws was in excess of $10,000. Kiba has in no part compensated me for the negligence nor offered to remedy the problems. Kiba’s willingness to create defective designs and then avoid contractual obligations, particularly with a senior citizen, is nothing short of predatory. I have filed formal complaints with the Better Business Bureau, the New York State's Attorney General, and the New York Consumer Protection Division against Kiba Studios for failing to deliver the goods/services contracted as well as failing to honor the homeowner protections afforded by New York General Business Law Sec. 771. I would strongly caution any prospective customer to avoid Kiba Studios. If you already have a project underway with Kiba Studios, I strongly encourage the homeowner to get the designs reviewed by a second source and refuse to pay Kiba more than 25% of the...

We had decided to remodel our two bathrooms after more than 40 years and replace a tub with a walk-in shower. A visit to Kitchen and Bath (Kiba) Studio in Clifton Park introduced us to Jane, Project Coordinator, and Cody, designer. The initial sit down with them allowed us to describe what we were looking to accomplish and listen to ideas they put forth that would meet our objectives. We felt comfortable enough with this initial interaction to proceed to the next step, a visit by Jane to our home to see the bathrooms.

With all parties feeling enthusiastic about proceeding, we began to identify choices of tiles for walls, floors, and walk-in showers, cabinets, sinks, and fixtures. Much of this chore was eased through the assistance of Jane and Cody having extensive samples available in their showroom for comparing and matching. Cody’s use of computer design software allowed us to better visualize what a finished product would look like.

Jane identified which of her subcontractors she believed would be best to accomplish our project and the lead time that would be necessary before product and subcontractor would be available. With all of this acceptable to us we entered into a contract. While we continued to identify and purchase the single item that was not included in the contract, light fixtures, Jane kept us apprised of the anticipated start date. Everything went along on schedule and Jane repeatedly came to our house during construction to check on progress and address any issues.

Yes, bumps in the road did occur, e.g., a cabinet arrived damaged and had to be reordered, but Jane and Kiba were there to support and reassure us along the way. The subcontractor identified by Jane, Dream Builders and Remodeling, was outstanding. Likewise, the shower door company she suggested, Upstate Showers, had exactly what we were looking for and performed meticulously with their installation.

Overall, our experience with Kitchen and Bath Studio in Clifton Park was successful and well worth...

No matter where you go to renovate a room in your home, there are always some sort of issues; a given with any project. How issues are addressed is what makes a company great and gain repeat customers. I recently had a renovation project with Home Depot where everything went perfectly except for the counter tops. Before all was said and done, parts of the counter had to be remade 3 times. And while this was frustrating and disappointing, Home Depot was there to address every aspect of getting the problem corrected and even went a step above and compensated me for the time I had to take off work. My parents recently had a renovation started by Kiba Studios that ended in a complete mess after Kiba Studios walked away in the middle of the contracted work. The cabinets that were purchased lacked the quality that was advertised and the kitchen design was full of basic errors that you would not expect from a place that claims to be a kitchen designer. I had to deal with employees of this business a couple different times, on behalf of my family, and the customer service following a sale could not rate any lower. They require payment in full upfront, even for contracted work not completed; once they have your money, they no longer see any need for customer service. Plus, in the middle of contracted work, they demanded additional money; refusing to continue unless it was paid. There has been no compensation for the design errors made and no responsibility/assistance taken/given for the problems with products purchased from them. Take my advice and go...