Chick-fil-A — Restaurant in Town of Clifton Park

I was here on opening day when chick fil a had opened, and I thought they did a wonderful job handling the mass crowd. I don’t know what changed between then and today. Chick fil a is not local for me and it kind of a hike to get here so I’m not extremely familiar with the menu. On opening day they had paper menus they were showing to people and I didn’t feel so stupid not knowing what to order. What’s the point of having screens with the menu on it if people are taking your orders from a tablet don’t tell you what’s on the menu and sometimes you can’t even see that screen to know what to order. The guy who took my order was extremely rude and had quite the attitude when I asked him what was on the menu. When I got there I only knew I wanted a lemonade so I asked them what they had. He said “uhhh sandwiches” like I was supposed to know that without anything to look at. When I asked him what kind he came back with the attitude and said “uhh regular or spicy” so I ordered a number one from what I gathered after already ordering and then being allowed to see the screen. Had the employee focused much more on telling me the 8 things on the menu as far as meals and less on the attitude that ultimately made me feel like an idiot i would have ordered a number 8 and not a number 1. Either you need to bring back the menus you showed at the drive thru on day one or you need to allow people to order from the screens cause not every single person knows what they want before they order and some people don’t go there a whole lot to actually know what the menu contains. Second your drive thru area is a complete mess. People are receiving their food and then getting stuck behind multiple cars who haven’t recieved theirs yet. I got my food and waited 10 minutes behind other cars before being able to leave. There’s got to be a better system the company could come with on how to be quick and efficient without people sitting in line because they can’t go anywhere. When my food was brought to me, the gentleman who brought it to me I did explain my concerns with him and asked him to speak to a manager about the other employees and their attitudes with customers. He was extremely apologetic, even though he was not the one who was rude. I really appreciate him as an employee at Chick-fil-A, he was very sweet and make up for his coworkers mistakes. He gave me a couple free meal cards although I did not need them. I was extremely appreciative that at least somebody took the time to care about their customers. You need more employees like that I know it’s stinks standing out in 30° weather to work , but as employees of Chick-fil-A you applied there. I’ve always been taught to leave your issues at the door and treat every customer how you would like to be treated. I’m not sure if I will come back. I just hope Chick-fil-A as a company addresses employees that are less than happy to be there which then spills over to customer service. I have been to other Chick-fil-A‘s over the years and I’ve never been treated that badly while...

CUSTOMER SERVICE - NON-EXISTENT | GO TO A DIFFERENT LOCATION

Today’s interaction with the employees at the Clifton Park location, has solidified for me why I DO NOT frequent this location!!!. I ordered my Mother a Cobb salad with the grilled chicken (warmed) via the app. I wanted to treat my mom, due to the amount of points I have, the salad was on me, essentially free. My mother pulls up in the drive-thru lane and gives the employee the name. He asked my mother if it was a mobile order, to which she responded yes, my daughter order through the app. The employee then proceeded to read us the names of the other guests who ordered through the mobile ordering, why this was done I do not know. Lack of training? In any event, I told my mom that it’s pick up inside, the employee then understood, and advised my mom to drive-up, but not before he advised that they now have a “mobile ordering lane” and any mobile orders need to pull through that lane. My mother apologized and proceeded forward. The next employee we meet is far from nice, the rudest you would ever meet, she probably should have stayed at home. No one forced you to come to work, but because you decided to clock in, you’re taking it out on the customers. So mom is helped next, and the young lady doesn’t greet my mother, but states “what’s the name” my mother gives the name, and the employee then says “spicy chicken deluxe, no tomato” my mother advised that was not the order, but she ordered a Cobb salad with the grilled chicken. The young lady said how did your order mom said via mobile, then the employee proceeds with the song and dance about the mobile order lane, by this time I’m getting upset, because the amount of time and energy that this employee is wasting being blatantly rude to my mother, you could have located the order. She had already been advised that it was placed via mobile but pick up in the restaurant. The employee then said “well I can’t find it here, I will look inside, and if I can’t locate it you’re going to have to go inside and look for it” 😠😳😤🫣 So this is how we are talking to guests?!! That’s probably why she didn’t have a nametag on, she knows she is slick and rude with her mouth. I have already left a voicemail for a manager to call me. The mere audacity. The unmitigated gall. The chick fil a employees missed the mark not once but twice in this incident. Customer service first! Lead with kindness always!!! If the customer is in the wrong lane, does it matter??? Absolutely not! Give them the same courtesy you would if they were in the right lane. Just advise them of where to be, in the future (should they come to this location 😒). Just learn...

First time Chick-fil-A-ing my stomach.

I've been to numerous fast food locations over the years, and now it was time to add another notch to the belt with Chick-fil-A. I heard good things, the location looked pretty impressive, and I do enjoy a good chicken sandwich.

Drove in to the rather huge drive through, which reminded me heavily of the old Toll Booths hey use to have on highways. Something like 3-4 lanes that don't just end at the order box, but continue around to the check out area where there is no window but a gang of staff who rush out from the take-out door and bring you the food directly. It's pretty crazy, and, pretty cool. Sadly, there must have been some issues with their setup, as they had staff manning the ordering area and the take-out area was reduced to a single lane. Still, the concept is cool.

Went with the Deluxe Spicy Chicken Sandwich, the Deluxe Grilled Chicken Sandwich, a large Waffle Fry, a medium Mac & Cheese, and this Diet Cherry Berry Lemonade Frosty drink. I got pictures of everything but the drink, as it was hot out and that thing was not making the trip home if I didn't start sipping away. All together my total was a little under $32, not too shabby considering I did order quite a lot.

Back home I dug into the main course. The grilled chicken sandwich was my favorite of the two for sure, as it had an almost Spiedie flavor to the chicken and was grilled perfectly. The spicy chicken was fried and far more crispy, but aside from a mild spice there wasn't much in the way of flavor knocking it out of the park like the grilled version was. The waffle fries were amazing though, just the right amount of seasoning, a good thickness, and dipped into the Chick-fil-A sauce I was through the box in no time. The mac & cheese wasn't nothing to balk at either, very cheesy, very rich, and with just the right level of mush. Of course I can't forget the cherry berry frosty thing, which had a real nice zesty bite to it, like a slap to the tongue followed up with the gentle caress of the vanilla ice cream. Didn't even last 10 minutes before I was sucking up air through the straw. So good.

Overall this was a tremendous experience, and I could easily see myself coming...