Maddie's Motor Sports - Farmington — Local services in Town of Farmington

Purchased a 23 Scout Rogue 2/9 with an extended warranty.

Bottom line up front: this was the best dealership purchasing experience I've had anywhere, for any kind of vehicle.

Pros: -no pressure -great selection of bikes (or you can order your own) -transparent pricing with no surprises -fair trade-in deals -friendly staff

Cons: -its difficult to think of any

Recently I went to a Harley dealership in Rochester and when I asked if I could sit on a specific bike, was told no. I have been in the Farmington Maddie's before and was shocked at the difference in customer service so I decided to get my next bike here.

Sales: I wanted to test ride a Scout Rogue and Bobber while the weather was nice last weekend. I called ahead of time and this beautiful bike was waiting for me outside. Alex took a scan of my ID and asked if I wanted the trade-in value of my Ninja 400 while I was test riding. I absolutely loved the bike on the test ride, and when I got back, he had a number for what they would offer for the Ninja. He DID NOT ask how much I owed on it at that point. There were no games, just integrity and a realistic number I was happy with. He asked what I thought and if I wanted to test ride the Bobber still, but by that point, I was already sold on the Rogue.

I chose to finance the bike, so after a credit check the finance manager shared optional extras like other dealerships often do, but unlike them, he listed what they do and what they DON'T DO. Also unlike other dealerships, after describing each one and what the cost would be, he just asked if I was interested in any of them before we proceeded. Just like there was no attempt to push me to a more expensive bike, there was no attempt to push me to any of these extras; I chose to go with the additional warranty because it makes sense with my lifestyle.

Service: Last year myself and two friends had our 3 bikes inspected here. Their staff was friendly, quick, and thorough. No attempts were made to sell us anything, and one friend was accurately informed that his tires were approaching the point where they would not pass.

Parts: I have not purchased anything from their parts...

So, this was my first and likely last experience having my triumph serviced at Maddie's. It started off with an in person service request for an oil change and new tires. All my information was taken and a date was set for two weeks out. Of course it was downpouring the day of my appointment but I still road in because I didn't want to reschedule and have to wait a couple more weeks. After my long wet ride I arrive to find my name was never added and there was no service scheduled. Thankfully I remembered the individual I worked with to set up the appointment and they were able to squeeze me in, or so I thought. It should be done by end of day I was told. Yeah no, sorry. Not only was my service not scheduled, my tires were never ordered. It should only be a couple of days I was told on the call, latest by Tuesday. Tuesday comes and goes, then Wednesday. I call and I'm told it should be ready on Thursday... Thursday afternoon I call and I'm told they will drop it off to me Friday morning. It finally gets dropped off Friday morning and the guy says, we cleaned it up for you but we didn't cover it on the trailer and I hit some rain, sorry it's dirty again. Excellent! I wasn't even going to leave a review because these things happen. Maybe it was an off week. Then today I come out to a small puddle of oil under the oil filter. It's been a couple weeks since I rode but I haven't had any leaks before so I get under the bike and the filter is not even remotely hand tightened. I was able to easily rotate it each way. If it has come off fully or even enough to coat my back tire I would have been toast. Overall, this experience was subpar. From scheduling failures to incomplete communication and a critical lapse in workmanship, the level of service did not meet expectations. I know I will be taking my business elsewhere even if it means riding out to...

I got a used '17 BMW F800GS from there. I explained to the salesman and sales manager I had a terrible experience with my last dealership purchase and an incorrectly performed oil change cost me $400 2 weeks into ownership so I really emphasized my intentions to not pick up the bike until it was fully gone over and ready to go. I was convinced to get an extended warranty which is fine but assured I could take the bike there as needed. Taking it off the lot I found the gear indicator dropped out as soon as I left but I had prior engagements and couldn't turn around so I made an appointment for the next day they were open that Tuesday. I waited several weeks and could only get communications if I called them as far as the process goes and went into the third week of it being there with an answer of "I don't know what's wrong with it I've been waiting to hear back from some BMW people". So I waited a few more days to get any further communications on that and on this phone call got "you are aware this has to go to a BMW dealership right?" After I was implored to get the extended warranty and assured it could be repaired there now I have to take it 150 miles away to the closest BMW motorcycle dealership and immediately pay for and utilize the extended warranty after having the bike in my possession for 48 hours. The service manager did talk to me when I picked it up and explained the process. I appreciate they put a good effort into the repair but ultimately I'm still stuck bringing the bike 4 hours away at some point to be repaired which is exactly what I wanted to avoid after all the problems I ran into last year. Nonetheless I appreciate the manager talking to me and standing behind their work and ultimately being honest about the capabilities they have for that...