Electric Car Corner — Local services in Town of Farmington

PLEASE SEE UPDATE IN SCREENSHOT

Went in last week and told them I wanted a Tesla Long Range. They told me the one I wanted was already in process of being purchased, so I asked them to show me other long ranges they had that were under 25k. I test drove one and thought it was a long range (was never given the info on it when I put a deposit down to hold it for purchase). I was also told I would be contact the following day regarding financing. I had to call multiple times trying to get this information over the following two days (the salesman claims he was given the wrong number by another coworker even though this salesman had called me prior to this).

I come back the following week with a scheduled appointment to purchase the car and was waiting in store for over two hours. My friend was also with me who I told them was interested in seeing a tesla long range she already pre applied for online. The salesman told her it was not in stock. (Today another person from the dealership called her and said the cars she was looking at were both in stock). I was handed a printed packet of the info on my car. It turned out the car I was buying was not a long range and the price was not what I was told either. I felt trapped and they kept telling me I shouldn't worry about the long range versus standard plus range.

After that, I was told to add the car to my insurance, which the salesman helped me with. I then handed him my license as he said the last thing that needed to be done was plates and title, which would take about 20-30mins. I then waited well over an hour until he came back to check on me. He then tells me to come back with him where he then claims that he locked himself out of the tesla and I wouldn't be able to drive it home today. He also says there are issues with the title and I was going to need to drive with dealer plates anyways. Instead of asking me what he could do to make this right, he tells me he is delivering it to me the next morning. He told me he would contact me first thing in the morning and I should get it around 9.

I then sign the paperwork and gave him my credit and debit card to run for the down payment. I then wait another 30 mins for him to come back and say there's something wrong with the card reader and I might have been charged twice on my credit card, but they sent a credit already. Come to find out I was not only charged twice on my credit card, I was charged twice on my debit card as well. He also had zero urgency to get my paperwork finished timely after making me wait for 2 hours and continued to cater to other people instead.

The following day (today) he shows up with the vehicle behind schedule which he gives me another excuse for. He also told me he would transfer the vehicle to me in the Tesla app, which has still yet to be transferred over. I also was given no update on getting my funds that I was overcharged for back. Lastly, he told me that there are still going to be dealer plates on the car for now that I will need to go back again and return because he couldn't get the plates yet.

I am incredibly displeased with this service. I feel like there was zero transparency and the service was...

EDIT: I owe Electric Car Corner a huge apology. Read below to my initial situation. In ECC’s defense, I never gave them the opportunity to help me with the issues. I made an assumption they wouldn’t help, and I was very wrong. After the original review was posted, Austin called me from ECC and allowed me to share what had happened. He worked out some things and gave me a very generous fix for the rest of my issues, namely replacing the wheels. I was able to bring the car back to them for a fraction of the cost and they took care of it really fast. Thank you guys, for standing by your word. That speaks volumes. Next time I won’t make assumptions like that. Will be coming back for another vehicle.

I really didn't want to write this review, but I felt that it was needed. We purchased a used 2022 Model 3 in July of this year. We understood it was used and had higher mileage than we would have liked, but we really wanted to get into a Telsa, and this was in our price range. We did our due dilengence, checking everything, looking at several vehicles, etc. Dave and Keenan were great through the purchasing process and helped us out. But after having the car for only 3 months, we have had to put in THOUSANDS of dollars in repairs in this car and still counting, specifically in the wheels and suspension. I wish I was exaggerating, but I am not. Once we had it for some time we discovered there was an extensive amount of body work done to the car, while the carfax only revealed something minor. We needed to replace the tires immediately because we discovered gashes out of the side walls, new control arms, wheel bearings, brakes. After bringing it to the Tesla Service Center for an alignment, we were hit with another $4400 repair bill. Rear knuckles bushings were ruined and 3 of the 4 wheels were found to have bent rims and need to be repalced inorder for the alignment to be done. This all was discovered AFTER the lemon law guarantee, and we were on our own, and we have no recourse at this point. I do love the Model 3, but the amount of repairs needed on a 2 year old car is really unacceptable for the amount of money we paid for the car. Electric Car Corner should really do a better job at THOROUGHLY inspecting the mechanical soundness of these vehicles rather than shining them up and putting them on the lot to turn them over. The reason I am giving 2 stars is because the sales team where very pleasant to work with and knowledgeable about the cars functionality. The overall standard of the some of the vehicles they sell leaves much to be desired. Really disappointed and regret this purchase as it has cause a lot of financial stress on our family, and this was supposed to do...

Unfortunately, due to Google's character limit on reviews, my full review of Electric Car Corner will be included in the attached images of this review. this segment will serve as a "Too long, Didn't read" or TLDR of the full review.

I was lied to by Daniel Ho, a salesman for Electric Car Corner, about a massive system fault in my vehicle that didn't become apparent for months following the purchase of my vehicle. I was told that the dealership would have certainly been aware of this, but had willingly chose to not inform me. Being given a 2200 dollar estimate for the repair of this fault, I contacted the dealership seeking any kind of assistance, was ignored for weeks, and ultimately told, essentially "Tough luck, not our problem".

I suggest that unless you are very well versed in the technical side of whatever vehicle you are purchasing and can find a way to check any internals for damage or errors, that you take your business to a different dealership.

Reply: Yes, I am well aware of the time difference between purchase and contacting with concern; I addressed this in my full review and made a point of it. Thank you for repeating that part. On your comment of transparency, I find deceiving your customer by omitting critical issues from service records to be not as transparent as you claim. Frankly, I would say this transparency hardly extends past what the customer can see. Also, I had explained why the concern hadn’t been addressed in a “reasonable” time frame, also in the review I’m sure wasn’t read. This was an issue that you MUST have been aware of if a “standard” inspection was performed, and was absolutely not beyond your control to inform me of.

This company has no integrity to speak of and stands by their decision to deceive and scam their customers. I hope everyone involved in my purchase enjoys the money they got from my loss. I hope...