Gretchen's Hallmark — Local services in Town of Henrietta

I tried to order two ornaments on line for pick up today and there was an issue with placing the order. I was charged three times for the order. I decided to call the store directly and spoke to a very curt employee to told me that they have no way to know who was ordering what for pick up and she could not help me. I tried to explain the situation and she told me it was not her problem that I needed to call Hallmark directly. I was trying to avoid the bank cancelling the transactions thus causing the order to be canceled at the store. But was told that it was not her problem and she could not help me. When I called Hallmark directly I was told by Rosemary that the clerk at the store could have looked at who the orders were for and handled it that way - meaning I could have known if the order was actually placed and if it was 1 order or 3. I love the Hallmark ornaments and I truly understand that this is a crazy time of the year but that kind of curt dismissal at 9:13 AM in the morning was not warranted...

Mt favorite of the three Scott's Hallmark stores 💕 The staff know me and other than this year's 2020 Premiers I LOVE to shop for all my Hallmark Premier Christmas 🎄 Ornaments at this location in Henrietta .. A very special thank you to Linda who I hope is well because she always called to make sure I was ready for each event or that I had Ornaments plus their limited Beautiful extra gifts for Club Members waiting to be picked up 💞 Thank you to all...

On Aug. 31, 2021 there is a sign on this Hallmark store door recommending that everyone entering wear a mask, so I do put on my mask as I enter and I see the two young cashiers both without a mask. All shoppers in the store had on a mask except the two Hallmark employees. All stores I went to in Henrietta on this day had cashiers wearing masks. Just thought future shoppers and maybe the owner of the store would like...