Jared Jewelers — Local services in Town of Henrietta

One of the best experience I’ve had in purchasing jewelry. The staff is attentive, honest, and they truly care about the experience overall with regards to giving you what you want; I must also mention providing what you want in a VERY swift timeframe. My experience involved meeting 2 lovely sales associate, the department manager *(whom is the reason for my purchase - opposed to purchasing elsewhere, not to discount the saleswomen THEY WERE GREAT), I also happened to meet the upstate NY territory manager who was surprisingly a woman. * I personally appreciate a business that allows for women in upper management. It speaks volumes about the business as a whole.. I feel per my experience *which will always be one to remember 💍 that Jared’s level of service (and onsite service) is stellar to say the least, and unmatched in comparison to any “commercial/local” jeweler. I am truly grateful for every staff member who helped in delivering what is oh so dear to me ... From the sales associate to the woman/man who worked on my piece personally.

Thank you ALL !!!

• If you don’t want to read the full review* BOTTOM LINE, SHOP HERE AND YOU WILL NOT BE DISAPPOINTED....... to her / from him * from her / to him you will find something of great quality, and for a...

Customer service leaves A LOT to be desired!! Went to Jared's Friday to get my ring cleaned and to have it resized. I was also going to purchase a few Pandora charms and rings. I signed in when I first got there. There was only one person ahead of me and a worker helped him out in a timely manner. There were two women at the register and one height challenged guy. I was okay with the two women at the register "ignoring" me...after all they were busy with the register. I walked around the cases quite a bit looking at all the pretty baubles and picked out what I wanted to see/try on. The guy walked out from the register area several times and looked around. Not once did he ask if I needed help. I finally started looking at a catalog and overheard this guy (worker) ask a person if she was before me. She said "I was here before her (meaning me)" and I'm trying to figure out how the heck she got there before me and also seeing her name below mine on the list. The male worker should have LOOKED at the list to see who was next! Needless to say I left and not in a very good mood. I drove almost an hour to go there and my time was wasted! I do not appreciate the terrible customer service that I endured! Your employee needs to do his job just a...

I live in Rochester & I just purchased an expensive wedding band at the Buffalo location because it was the final one they had at all locations. However because the ring was a size 10 & I needed a 9 I could find time to come back to Buffalo or was told we can go to Rochester and get it re sized. When I called the Rochester location after explaining the information the lady said she could take me today at 5pm. Before I confirmed the appt I follow up with my finance. Than I called back 5 minutes and they said they could take me next Monday, but after I told him I just spoke with a lady to take me on today at 5pm they approved the request. When we got in, a guy greeted with tan skin slightly curled black hair with a fade hair cut and when I shared with him the information he goes that’s not something we can do. He goes you’ll have to re order it without even checking with the team. So than I responded check with your team because that’s the reason we scheduled the appt. he verified and said they can only go up or down a half size. The issue is miscommunication, & didn’t show any interest or care. Even if I was a half size down I wouldn’t feel comfortable taking it...