Chipotle Mexican Grill — Restaurant in Town of Henrietta

Excellent food! But they outright scam you with extra meat. If you tell them "extra" or "double" meat, they will give you two half scoops, instead of an extra regular scoop. I have tested this a few times in a few ways. My wife and I have ordered the same thing except l'll order extra meat, but we end up getting the same amount, but I still pay extra.

Here's the trick to not getting scammed: Tell them what meat you want, wait for them to scoop it, THEN tell them "actually, can I make that double meat?" It always throws them through a loop because they clearly never inteded to actually give you the extra meat - they just wabt to charge for it.

And its multiple employees who do this, so it looks like something they've been trained to do.

Update: They know about the trick to avoid the scam so they ask you if you want extra meat first. Just lie then say you changed your mind.

This particular location also needs new managment. Twice this month they've closed the counter early due to insufficent staff to keep up with demand (that I'm aware of). They lock the door and tell people they can't take orders at the counter. But online and drive through orders still go through, so they have to keep making those.

This feels like someone is padding metrics. Customers cant ask for more stuff like rice and beans and salsa if they cant see it being made, and online / drivethrough orders are always smaller by about 50% even if you dont ask for extra at the counter. So they're forcing everyone to order that way for huge chunks of the day. I was in a group of about 15 people that all got turned away just before noon on a thursday. This happened about a week or so earlier too around 5:00 because someone didnt come in to work. Whoever is writing the schedule needs to get in there for some rush hours and see how the place runs when they're not around.

... 1 month later

Update: This place has turned around. Its fully staffed for the lunch rush. The portion sizes are back to what they used to be. Service is fast and friendly, and I swear somehow the food got better. Good...

As of late, this location has increased my satisfaction Since I have stopped ordering to go and specifically only order in person as to go orders, as they have consistently been more than unsatisfactory. As for the in person, staff and service, it’s great and I’m greatly appreciative of it! However, I do just wanna offer some Feedback that I feel like consistently gets in the way of excellent service. Please turn down the lobby music. There’s absolutely no reason why the music should be louder than my voice when ordering on the line I feel as though I am very clear and consistent with my order to the point where some staff members might even find me as a regular However, I keep getting wrong ingredients in my bowl because I feel like they can’t hear me over the music! lol And I’m not wasteful so I’m just gonna go along with it. In addition to that you came out with a new adobo ranch, Absolutely delicious. I have ordered it four times with my food and never been charged. Now, suddenly after I already paid for my order, then asked for the dressing I was charged for it An additional $1.62 for two dressings. I have no problem paying if the expectation is to pay however the past four times I’ve gotten it I never paid. Now moving forward, I’m being told that I need to be paying for it. I’m gonna sound like a boomer when I say this, but I kindly ask that people list the price of any additional ingredients on the menu because nowhere on the menu does it charge extra...

I placed an order using the app to pick up. My order was not ready at the designated time, which was ok because they were very busy. As I waited for my order, the gal working was rude and snapped at me when I asked about my order. They had at least a dozen staff members but they were not well organized at all. Only one, sometimes two, people were filling orders to pick up. The counter where the food was prepared was filthy, the trash can was overflowing and I saw one team member pushing the trash down into the can with his gloves on and then continuing to prepare food without changing his gloves.

I ordered the quesadilla and it was six layers of tortilla on one side and one ripped soggy layer on the other. It was jammed into a kids meal tray and completely falling apart. The outside of the tray was dirty and the button we ordered was not fully wrapped up. No care was given to preparing food. Our bottled drinks were thrown into the bags on top of hot food.

Overall this was terrible experience and shows a lack of leadership and...