Adirondack Popcorn Co — Local services in Town of North Elba

Unfortunately, this is was the last time I will be purchasing popcorn from this establishment. I had purchased a metal sign along with some bags of popcorn over the weekend. It seems that when the employee peeled the price sticker off, it ripped off part of the sign. Now, there is a white patch the size of a quarter on a blue sign, which was supposed to be a gift. I did not discover this until I was at home unpacking, 4.5 hours away. The next day I called to talk to a manager to notify her about the problem and hoping to get a refund. The manager, who is also the owner, admitted that this has happened with two other signs and that her employee damaged it. I don't understand how they would continue placing price stickers on the front of the sign knowing that it was an issue. Even though the manager/owner stated that the sign was a discontinued product and she bought it at a discount price, she was unwilling to refund me unless I returned the sign the next time I'm in Lake Placid, which is not in the foreseeable future. The manager/owner did not offer to exchange it with a different sign, give any sort of compensation, or pay for me to ship it back. She declared that there was nothing in her power she could do. The only option the owner suggested was physically bringing it back to the store to receive a refund, although I offered to electronically submit photos of the damage as proof. Given the admitted history of her employees damaging products while removing the price sticker, I was surprised that the owner is powerless over her own return and refund policies. I'm severely disappointed in this store, as it does not uphold the values of being a respectable family-owned business. The owner was uncompromising and rude over the phone, laughing at my request on two separate occasions. This is an utter disappointment as this shop was among our favorites to visit in Lake Placid. I'm sorry to say that I will no longer be shopping here given their disrespect of providing quality products and poor customer service. I would advise other consumers to inspect your purchases before...

Popcorn Co. has introduced my family and I to some of the most delicious popcorn seasonings and popcorn kernel types. But this review pertains to not only the great product, but the amazing staff. Unfortunately I do not live close to this location so it is a must to go to Popcorn Co. to restock on their great products. Three years ago we fell in love with a specific seasoning, Southwest Jalapeño (for me personally is one of the best seasoning ever, with just the right amount of spice and a blast of flavor). After running out I was concerned that I’d never get this seasoning again given it had been so long and I was unable to shop for the seasoning products online. Yesterday, we finally returned to Popcorn co, however it Turns out it is no longer a product they have at their store. But then an employee by the name Gwen took the extra time to reach out to the previous owners of this company to help me have a second chance to have this seasoning again. She took my info and had reached out to me today providing me that second chance and directed me to a place where I could find it. Gwen, I truly appreciate you, I am beyond a happy customer. From a business perspective this situation may seem like it a loss of business, but it is far from it. My family and I love this Business an will always praise the amazing products while continuing to shop there. For any popcorn lovers out there, I highly recommend...

I have a confession, I have a bit of a popcorn addiction. So it was a no brainer to stop in here when I was visiting the area. This shop is adorable, fun and whimsical. It literally sells everything popcorn. There are varieties premade and ready to eat, specialty kernels, every kind of popping device known to man and a ton of flavorings. We opted for the standard butter and novelty moose crunch. Standard butter was good and fresh. The moose crunch was a delicious treat. Moose crunch consisted of fresh popped popcorn covered in generous amounts of chocolate and peanut butter topping with some peanuts mixed in. There could have been more peanuts, we saw very few in there. The texture and salt of the peanuts was a nice contrast to the sweet popcorn. The staff were all wearing masks and the store felt clean and safe. This is definitely worth a stop in when you are visiting Lake Placid. It was a little on the pricey side but worth it for a gift for a popcorn lover or a treat...