Costello's Ace Hardware of New Hyde Park — Local services in Town of North Hempstead

I have to say I absolutely hate shopping in this store. Which I rarely do only because most of the workers are a bunch of young men and they completely ignored shoppers. Especially when you are black or a woman. No one would even ask you if you needed any help or acknowledge you. A while back, I was there shopping for some electrical supplies and several men have passed me and another woman shopper and not one of those salesman even looked in our direction or asked us if we needed help. The employees used foul language on the sales floor and even the manager I heard cursing, complaining and putting down his employees in front of the shoppers. I guess this is what qualifies as good customer service nowadays. I would rather do my shopping online or at Lowe's or Walmart which is not much better. But those stores have an excuse. These stores are too big and they don't have enough employees to take care of all the customers needs. But I'd much rather shop almost anywhere rather than shop at Ace hardware again. I have some spray paint that I need to return. but I would rather keep it and lose the money rather than return back to that sorry store. I'm sure most Ace hardware stores are much better than the Lake Success, NY store. But this store makes the company look...

Yesterday (7/1/2023) went to this store for a TSA lock. We were told to go to aisle 21 and found a TSA lock which requires to put 3 digit code. Even after reading instructions we were confused so we figured we ask for help. A skinny middle age man with blonde hair who works there was rude and had an attitude. First he told me to stop interrupting him in a rude manner I said sorry I was polite. When he said he has same TSA lock we asked him for help since we were worried messing up the 3 digit code. He says to my spouse “instruction is in the back read it!” What an arrogant man clearly he is not happy with his job or he was racist towards us. We only asked since he said he had used the same exact lock. Thank you for your attitude we left the TSA lock there at store and went to Walmart found a tsa lock with a key instead of digits and it was way cheaper than ACE. So thank you Sir for your rude attitude it saved us money 😊👍 and you lost a customer. If you continue this attitude this store you work at will go bankrupt by losing customers soon and you will be home without a job! Be thankful for your job and start treating your customer with respect...

wow i dont know where to start.. i called 100x stores looking for a specific fan & no body had it ..umtil i called Wayne in the New Hyde Park store. When i went online to purchase it said they had it available for for pick up on Monday. It was Tuesday and i needed it the same day ..Wayne answered the phone and said it doesnt look available until Monday but went to check ..came back and said it looks unavailable for some reason so he went on his computer and checked again, alao checked other stores that may have it. Nothing. So he took my name and number and said he was going to call me back. 10 min later he calls me and says Come pick up your fan! He really bent over backwards looking for this fan because i told him i loved it and really wanted it. I am so grateful. He was so sweet and helpful! Wish there were more people like him. Thanks Wayne, you truly made my day! I...