Northwell Health-GoHealth Urgent Care — Local services in Town of North Hempstead

Recently had cause to visit Northwell Health-GoHealth Urgent Care due to a nasty ear infection I picked up in the Dominican Republic while on vacation there. (Hey, it's better than returning in a cardboard box one supposes) but once the threshold of pain reached "No-More" level, I made an appointment early on a Saturday morning to be seen shortly after they opened, and it couldn't have been easier - Visit the website, enter some basic info, fill out a demographic page with some questions so when I arrived at the center, all I had to do was use their kiosk to sign in, everything else was all in place for me to see the doctor, which I was able to do pretty much on time, just a few minutes after they processed my credit card information & ensured payment went through.

I had the pleasure of being seen by Dr. Rhondora Archilla, who was very pleasant & empathetic to my situation. After some preliminary questions about my background and health, she examined my ear, clearly understood the nature of my visit, & was able to prescribe the appropriate medication (Neomycin) for my condition, which I promptly had filled at the Rite Aid pharmacy just a few storefronts away, and the clinic was kind enough to even provide me with a Pharmacy discount card (as I am currently uninsured, which helped reduce the cost of this medication to a more "reasonable" bite from my wallet (if one considers $48 for ear drops reasonable *it's subjective - but one prescription cost over $300, and I told them there was no way on gods green earth I was paying that much for ear drops if the virgin mary herself administered the dose for the duration of the treatment) - but I digress

Bottom line is, Northwell Health-GoHealth Urgent Care in Great Neck Plaza was a pleasure to deal with, I would highly recommend the facility, their facility is clean, neat, the employees I deal with there were friendly, & while I can only vouch for the level of professionalism I encountered for my situation during my first visit there, I am confident that if the need arose again for me to visit, I wouldn't hesitate for a moment to visit them! The fee's very reasonable (even for "we, the great unwashed/UN-Insured) and for a situation like an ear infection, the piece of mind I received for having this situation addressed, vs. just trying to tough it out & let the infection clear up on it's on (which it may or may not have done) was worth every penny to me.

So, for what it's worth - here's one person's review of the Urgent Care center, and my recent visit on June 22nd,...

I truly value Northwell Urgent Care for its convenience and strong focus on patients. I deeply appreciate Northwell for providing such an accessible and patient-centered facility.

During my visit on 09/17/2025, my son and I had a very unpleasant experience with the medical assistant who was checking my son’s vital signs. Background music was being played, and since both she and my son were wearing masks, it was already difficult to hear clearly. Above all, she didn’t introduce herself.

Instead of asking full questions during the intake—for example, “When did your symptoms begin?”—she simply said “When?” in a curt tone. When he asked her to repeat herself because he didn’t hear clearly, she responded in an irritated voice, “You don’t speak English. “ This was extremely inappropriate and unprofessional, especially considering that my 16-year-old child was born here and he and I were speaking in English, answering to her questions in English. The questioning style was rude and dismissive, and although it may have been harder to hear because of the masks and the head covering she was wearing, her overall attitude toward patients was highly disrespectful.

On my way out after my son was seen by the physician , I went to the front desk to check out, and it turned out to be the same person. Before leaving, I asked if there was anything I needed to confirm, and her only response to me was a single word: “No.” She gave no further explanation, no courtesy, and no proper closing remark—just “No.” This was said while she had chips in her mouth chewing and her hand inside a bag of chips. Not worth mentioning unprofessional and disrespectful.

As a former Northwell employee of 13 years at LIJ, I am fully aware of how seriously Northwell takes patient care and satisfaction. The way I was treated in this encounter does not reflect the standards or values that Northwell strives to uphold for its patients and...

If I could give zero stars I would, I came out worse than I came in! I was treated inhumanely by the woman at the front desk from the get-go and was just told by the other staff to "ignore her", I came in feeling very ill and she was rude and cold and told me without checking my insurance (that was on file from a previous visit) that after I came all the way from Queens, said that I would have to go all the way home to retrieve my insurance card, she told me there was no manager I could speak to and said that she was going to make sure I was denied care. I have been here a few times before and never experienced this type of unprofessional, rude and heartless behavior, I'm surprised they would put a woman like this in a healthcare setting. I had to speak to someone else who kept making excuses for her behavior and I was finally seen. I have no history of hypertension and my blood pressure was a whopping 158/108, which was appalling to me because according to all my Northwell Health records it is consistently 120 or 130/80. I know that my blood pressure spiked because I was sick but also because of her abusive treatment, I did raise my voice because I was irritated and after asking the other staff NOT to deal with her, she opened the door to interrupt my treatment and threatened to call the police on me, really this is medically viable to call the police on someone whose blood pressure is rising? What kind of sick woman is this? I was finally given medication and sent home and I'm still reeling and have a migraine headache. You DO NOT treat sick patients like this, Shame on...