Cooperstown Escape Rooms — Local services in Town of Otsego

Double Booked. We reserved online on Saturday for an afternoon Escape Room experience. We chose the next available time which was about 1 + 1/4 hour or so after we booked. We pre-paid by credit card. We wandered around Cooperstown waiting for our time and arrived about 10 minutes early.... only to be told that too many people booked. Since the other party had booked earlier, they were going to go at the designated time. The staff member said we could go right after they were done (basically another hour later). He said there must have been a glitch in the reservation system. He did say "I'm sorry". We could not stick around any longer so couldn't go. These things can happen... and we understand that. However, our dissatisfaction is that the staff member did NOT offer to resolve (credit our account). Upon our request, he did NOT supply us with the name or phone of the manager so we could follow up. We wanted some sort of proof that a credit was forthcoming... even a handwritten note saying that our reservation had not been fulfilled and we were due a credit. He finally took my phone number and said I would get a call. When a mistake is made in business, the business should rectify promptly. Though this business may be reputable, their process in this situation was unacceptable. The charge is pending on my credit card now... and no sign of a corresponding credit has been entered yet. If needed, I will dispute the charge with the credit company. Too much hassle... especially after not being able to participate in the event we...

My husband and I stopped here with 2 other couples after The Baseball Hall of Fame. We did the Curse of the Bambino escape room. I had a miserable experience with a previous escape room but this place is awesome! We had so much fun trying to figure out the clues and solving the puzzles. The owner/manager, Montel, was so encouraging and helpful. She is largely responsible for ensuring a good time is had by all. There are enough hints and clues that even 6 senior citizens managed to "escape." If you are looking for something fun to do after visiting the Baseball Hall of Fame, this is the place. Thanks again for a great night of...

Tonight was our third time going here and we have so much fun each time. We've brought family and friends who have loved it as much as we do. Staff is always friendly and helpful. The rooms are challenging and today we just made it with a minute to spare, but always doable. We've been to other escape rooms which were either too easy or just plain confusing. These rooms are by far the most creative and well done we've seen. We'll go back time and time again. Also a great, safe thing to do during Covid and still be...