OfficeMax — Local services in Town of Rib Mountain

I went in a while back to buy a laptop the Rib Mountain Office Max had advertised. I purchased it, without having to deal with a pushy salesperson, who was actually a decent guy (the reason why I am giving them 2 stars, instead of 1). Unfortunately, I got the laptop home it wouldn't even turn on. I went back into the store the next day and verified that it was a faulty product. All that would've needed to be done was exchange it, right? However, I was told that (even if it was a current model) that there were no more in stock there, none in any nearby cities, and that they had no idea when any would come in next. The only option they gave me was to either purchase a laptop that was more expensive or they would exchange it for a smaller one. The smaller one had a feature I didn't have, it was a feature I didn't even want. I asked to at least get the sales discount on this smaller one if this was the only reasonable option. (In doing this I STILL would've spent more money than I had originally) I was sold a faulty product and the store/company had poor inventory inventory management to remedy the problem. Never once did I raise my voice or speak rudely. I've worked in customer service for a long time, so I am well aware that throwing a tantrum won't do any good in the long run. I simply wanted to do fair business with them. I asked to speak to the manager to see about at least honoring the sales discount on a different, more compatible laptop. I was willing to do this, even if it meant I had a shell out a bit more. So I was asked to wait to speak to "Dawn" the manager. A few minutes later I was told that she was not willing to compromise. I also noticed that she was also unwilling to come out to talk to me herself. I was then asked if I was going to purchase the more expensive model, said "No, please return the faulty laptop for my full purchase price", spent my money at the competitor, and haven't stepped foot back into Office Max since. VERY poor judgement on this...

This review is specifically for the printing services.

I am rating this 5 stars - Excellent, Above expectations, Extremely Satisfied.

Out of all the printing services in Wausau, I have found Officemax to be the most inexpensive one. In terms of quality, it has always been satisfied enough for me and for what it is intended for which was flyers and a program booklet for an event. Employees are competent enough to understand how to get the print job done.

I have been here twice for printing services. The first time was great but the second time was what got me to writing this review because I was very pleased with the services. The guy helping me was very helpful, he knew what I was looking for and understood how I wanted my prints. He asked me if i had any coupons to use for my big order of 1500 page print. But I did not and told him it's OK. But he ignored that and told me that there are great coupons out there that will help me save and he actually went ahead and scanned one of their coupons for me. Which did save me 20% on my order! Both times I went, I needed the prints completed very last minute, like the next day. Both times, I received them on time.

They may be very busy so depending on when you go, you might have to wait if you want to talk to them in person of how you want your prints to turn out. Otherwise, you can easily just send your order through online...

Stopped in this store today to return a fed ex package, went to the appropriate area where there wasn’t an employee which was fine, so I went to find someone and found the manager which was obviously a mistake as the conversation went like this.. I approached her and said excuse me (in a pleasant way) I have a quick question.. The manager then in a snarky tone of voice said “sure I guess I can awnser your quick question” I said okay and the proceeded to ask where I should put my package. The manager then said “our fed-ex area is back there, there’s no one there at the moment but ya know it’s fine” as she walked away from me during her entire response. I stood there for a moment because (what kind of awnser was that?) and then walked back to the fed ex area still wondering what to do, she ended up walking back there after a minute however the entire experience was very unprofessional and just unnecessary, my fiancé and I were looking at buying a few more items however after our exchange it just left a bad taste in my mouth and I did not want to give that manager anymore of our business. Now this review isn’t about the store being not up to par because it’s just a store but Your manager needs some education in professional mannerism’s or just...