Hydrant Hotel — Local services in Town of Riverhead

My dog was recently there for three nights. He came home with diarrhea and a horrible cough. This would be obvious to anyone who is near him and the likelihood that there was at least another dog that was coughing. . At the very least, this should’ve been brought to my attention and it was not. Disappointed is an understatement angry is more appropriate. I felt an update to my original review is appropriate. The Hydrants response showed little concern for Teddy and making the point; that you signed the agreement so you knew the risk. It was also stated that none of the staff was aware that Teddy was coughing. Frankly it seems to me that that was not possible unless he first started to cough when he got in the car. You provided a phone number for the owner if I wanted to call him. It should be the other way around. Whether it’s the business owner or a representative of the company, someone should have reached out to me beyond a cold boiler plate CYA response. Unfortunately Teddy is still very sick and we will be taking him back to the vet today. Maybe ownership should read what previous employees say about the lack of management posted online and support the staff and most importantly the clients...

The women that work here are amazing Dash my Staffordshire Pitbull loves them. The women are kind and friendly.. even when dash had an incident because he was having leash issues they were understanding and said as soon as I corrected the problem he was allowed to return. He loves all of them. Most places wouldn’t give a Pitbull that second chance. I feel like they treat Dash as their own. I never had any issues. Jeremy I’m sorry you had a bad experience because you called last minute during their busiest season and they were booked. I always have to book in advance. Pitbulls are the most frowned upon dogs because of there breed..So the fact you’re bringing race into your review has me baffled. I’ve never witness them treat any customer with disrespect. I’ve seen many different types of customers of different cultures bring their dogs or cats here and never once saw any of them treat them in a negative way. This will always be my go to place and I’m glad to be apart of this establishment as I consider...

After sending my golden retriever here for multiple weeklong stays (and spending thousands of dollars) over the past 18 months, I picked her up today and shared some constructive criticism about the fact that I had had no news from her during the stay on social media. I politely explained that it may be simpler for them to take group shots of dogs so that all owners could see their pups rather than multiple shots of one dog with personalized comments. Without even having read their email yet, I later noticed that her beautiful tail had been unprofessionally cut short without any explanation or warning. When I called back to ask what had happened, I was told that I was no longer welcome to bring her to the Hydrant because I had dared make a suggestion for them to improve their customer service and social media practices. They even suggested I was inventing the fact that her tail had been cut! Who is running this...