Kohl's — Local services in Town of Rye

*Kohl's won't let me publish this on their site so doing it here!!! Whatever you do- don't take the elevator!!! I visited the Port Chester NY store yesterday with my infant who was in a stroller. This store has their children's sections and returns desk in the basement, so I had to take an elevator down. When the elevator got to the basement it took WAY too long for the doors to open, I started to panic- the elevator is so old, dark, and scary! I feared my baby and I were locked inside. After waiting forever to make my return, I had to go back upstairs, again had to take that awful elevator because I had the stroller. I went over to the elevator and was joined by another woman with a baby in a stroller. The elevator was obviously not working, the door was not opening and the light to the button kept turning off. I was trying to figure out how to get my baby, the stroller, and the stuff I was buying up the stairs with no help. A nice employee offered to let us go on the freight elevator, which was incredibly scary to say the least. My baby was crying hysterically, as was the other baby. It was awful. Just awful. I was sweating and upset and so was the other mother. And so were both the babies!! I do not understand why the children's sections are downstairs like this. A lot of people who go to those sections have babies and need to take the elevator. An elevator which is never properly maintained. Every time I go there I feel like I'm risking my life going inside that scary, dark elevator. I never want to go back to this store. I can't. I won't take anymore chances like this. I almost got stuck going down and then had to crowd around garbage and boxes in a freight elevator while my poor baby screamed. And I want to know... If the elevator was known to be broken, why weren't people told? Why was the manager not locating the people with strollers and carts who could not easily take the stairs? I find that unacceptable. This store is very poorly run and I will never go back. This was my go-to Kohl's. Not...

I went back to Kohls this afternoon to find out if I could get a discount on something I did buy on clearance, yet it still a ripped hole in the front of the top of the p.j.'s I bought last week. I hadn't seen it when I'd bought it, until I got it home. The man in customer service was very helpful, yet we had a hard time just finding the customer service desk,and we were in a hurry to catch a ride with Paratransit on time. I stopped and saw a young man in the shoe dept to ask for help find where to go. I said excuse me to him a few times. He never looked at me, and INSTEAD OF ASSUMING THAT HE WAS BEING RUDE TO ME, I thought..perhaps he can't hear me. Well I was correct...so I waved my hand gently to catch his attention. He looked up surprised and having a history myself of teaching young children and working with adults who were deaf, I just signed to him and asked him if he was deaf. I didn't assume that he was being rude or indifferent. He was really concentrating on what he was doing. He looked surprised and signed "yes". So I just started to use ASL to ask for help and he was very helpful and pleasant. I don't know his name but I was just very impressed with him and his reaction to me,as he then showed me where to go! It's very heartening to see that you hire without the stigma against all different types of disability or just because someone is different. We're all unique in our own way and we all have something to bring to the plate if we're dedicated to our jobs in whatever our job is. Please thank him for me. Good going,...

Kohl's is one of my favorite go to stores as their selection of merchandise makes for one stop shopping. The Port Chester store in particular is nicely arranged and organized and the associates are very helpful and friendly. I had the pleasure of meeting Mario at checkout. I had quite a large basket of items and he helped me navigate unloading the cart and then he insured my items were properly wrapped to prevent breakage (all items arrived home with no breakage). He also helped me navigate getting the bags out to my car as you can no longer take your carts to the parking lot at this location. Mario had me pull my car up to the front of the store and we quickly loaded my items. (I saw several other customers do the same to load their purchases). Not only was Mario very helpful, but he was very friendly and professional. I am a very loyal Kohl's customer and Mario was very appreciative of my support of Kohls. It was a very pleasant shopping experience and I will certainly be going back to the Port...