H Mart Troy — Local services in Troy

I am very disappointed at a poor customer service of H-mart,Troy, especially related to the safety. Last month, I was severely injured from an accident when I visited H-mart. I got a concussion on my head and my wrist bone has been fractured as a heavy stuff has been fallen on my head. I went to emergency room and underwent a surgical operation. This bone fracture will take 4 to 6 weeks or longer to heal. After the surgery, I contacted the manager of the H-mart to report this accident and asked to deal with an accident insurance. After almost one month later, the manager of H mart replied me with an answer – “H-mart will not cover any medical expense at all because I didn’t report the accident at the very day of the accident and my visit was not identified via a surveillance camera”. I could not accept the reasoning for the rejection. Since the injury was so severe, I had to go to ER immediately. There was no time to report the incident to the H-mart. I could see staffs only in the counter. Every staff was so busy. Nobody cared about the accident. Moreover, no surveillance camera was installed in that aisle. That’s why I tried to contact a manager responsible for the insurance. I tried to call her many times, left messages, and sent email to appeal my case. However, the manger ignored my phone and emails. She treated me as shameless fellow who try to make a money using the accident. She never expressed any regret about the accident. She just seemed to avoid any complication related to the...

I recently had a disappointing experience at H-Mart on 4/28/24. I went in for my regular grocery shopping, and everything seemed fine until I reached the checkout line. It was a blonde young woman talking loudly on the phone speaking what it sounded like to be Spanish.

As I approached the cashier, they barely acknowledged me, avoiding eye contact and speaking in curt, dismissive tones. When I handed them my loyalty card, they snatched it from my hand without a word. There was no greeting, no smile, and certainly no attempt at small talk or customer service.

Throughout the transaction, the cashier was visibly irritated. They tossed my groceries into the bags without care, causing some delicate items to get squished.

At the end of the checkout process, I thanked them and said goodbye, but they completely ignored me. Then turned around and started talking to the employee behind her. This level of disrespect was surprising and left me feeling unappreciated as a customer.

I understand that everyone can have a bad day, but this behavior was unacceptable. A simple greeting or even a forced smile would have made a...

Aisles are always blocked by boxes everywhere day and night (not just one day, but pretty much every day). Basically they use the aisles as storages. It will be a safety hazard if those high rising boxes fall down onto customers. The parking lot is overflowing with shopping carts. Feels like a war zone. Store owner should be ashamed of the upkeeps. Oh, don’t go to the bathroom. It’s dirty. And the little restaurant inside has lots of flies if you go there during summer time. I ate my food with flies as I chased them away 😢

Reply to the owner’s response below: I even attached the pictures showing lots of boxes staying in the aisles all day long. And you still ask me to contact you to explain what’s not satisfactory??? It just tells us this store is not seriously looking at the customers’ reviews, but just pretending. Don’t keep those boxes in the aisles all day long. Aisles are not a storage area!!! And clean the bathroom. And take care of the overflowing shopping carts in the parking lot, so they won’t...