Nordstrom Rack — Local services in Troy

I needed to buy a green shirt for St. Patty's Day to wear for work. I found and bought the only green shirt in my size (out of 3 green shirts total in any size). That isn't my complaint though.

The problem is is that Nordstrom's shirts (their label) are incredibly poor quality. I got home and washed the shirt for work the next day. When I went to iron it in the morning, it would NOT iron out. I tried to iron it 3 times and steamed it twice all to no avail. The shirt would not de-wrinkle. When I went to return it right after work (I wore it for 2 hours until my roommate could bring me another from home), they told me since it was worn they wouldn't take it back. While the supervisor could definitely have been more friendly (she wasn't) that's not what disappointed me either. It was the fact that you do not stand behind your product at all, even though it is literally your brand. Any other store I have ever shopped at would have taken it back no problem or at the very least, and I mean very least, have offered me store credit and apologized. I left the shirt with them despite not getting a refund since I can't wear wrinkled clothes at work so it was useless to me.

Word of warning to any men buying shirts at Nordstrom rack, do not buy their brand. They are unfortunately very cheap and they don't seem to really care about that or their customers. Van Heuson shirts are cheaper and made...

“Terrible Customer Service and Return Polciy!” - While shopping, I noticed a $400.00 pair of Magnanni shoes priced down to $179.97. I was in need of a new pair of dress shoes so o figured that they were a steal!

I purchased the shoes on 6/14/16 and I wore them for the first time on 6/19/16.

I realized today that the leather on toes of the shoes was absolutely shriveled off!

As anyone else would do, I returned to the store and attempted to return them.

The clerk immediately said "Nope, I can't take those back!" Without even looking at them thoroughly. She then continued to call me a liar and told me that she's "dealt with people like me before". What does that mean?

She took them to the manager and without the manager even coming out to confront me, the clerk returned saying "There's no tags, we can't return them, bye bye!"

I told her no one wears shoes with the tags on and showed her the glue from the tags is still there! She didn't bother to look and continued saying "I've seen this gimmick before, bye bye".

Me being a gentlemen, I told her I'd contact the store manager and left while her co-worker apologized to me for her incompetence.

After calling the store, the same manager declined to return the shoes! This is absurd!

I will no longer shop at the Nordstrom Rack...

I love the store, but the only thing that I don’t like is the attitude for the employees and the Long line, I went this week twice to return some stuff that I have And every time I go there’s a long line^^ I asked one older lady she works there where can I return my stuff? She didn’t even look at my face. She gave me her back and she answered me (same line) with pointing her hand to the line. I tried to ask somebody else I saw a young lady and I asked her where is the manager? She’s like I’m the manager. I explained everything to her hopenig she will help me and I told her that I can stay longer because I have work to go to back to!she refused to help me with an attitude also ,and she said I cannot cut the line off for you with a tuff tune I mean, come on everywhere we go there is a customer service for Return stuff or fix the problems You cannot mix all the lines together and we’re not supposed to wait in the same line waiting to the long line to finish I’m a busy lady , i don’t have an extra time to spend it on the mix line and one time it happened to my and I lost my deadline for returning then I...