MOD Pizza — Restaurant in Troy

I recently ordered from the mod pizza chain, for my first time on Uber eats a few weeks ago. I then ordered 3 more times from the same location. Each time with the same quality pizza. I was amazed at the value of this pizza considering I paid extra for the Mega dough and could load up on the toppings. I would say between meats and veggies I had close to 15 toppings. When a person orders a pizza with 15 toppings!( not including pizza sauce and cheese) it is fair to say they no longer expect that pizza to be light or to see the cheese or outlines of sauce on the crust. Especially when it is delivered and not dine in, where you can easily fill up and throw the rest to reheat in the oven for later. That being said Rochester hills location delivered on all of that... When I opened the heavy box I didn't know if it was a pizza or a pile of delicious veggies 😋. So today I ordered mod again and unfortunately had to pay an extra delivery fee because the troy location is farther and Rochester Uber eats was closed. Anyway needless to say I ordered 1 pizza 1 entree salad as usual. The pizza that again had 15 toppings on it looked barren I could see the cheese through the toppings and all the bare sauce around the edge of the crust. This was sad. But even sadder was the salad. The last salad I bought at the Rochester location was beautifully spread and full with croutons all pushing up against the clear plastic bowl and my many toppings underneath. Then It came with the two sauces I ordered in perfectly tight and safe cups in the bag with the salad. At the Troy location I decided to try some new sauce options and ordered 4( you may choose up to 9)so what do I get in my salad bowl? all 4 sauce cups, taking place in the bowl where salad could have been. So if I had chosen 9 sauces would I have got a plastic bowl full of sauce cups and a piece of lettuce? Also the toppings were clumped together. Anyway I think I can speak for anyone willing to pay 43 dollars for a pizza and salad to be delivered. At least make sure the same value that can be...

Since when is it okay to treat a customer like $#!@@ ..when they have a food allergy? Let me educate you for a second. There's a difference between a person who's dieting, a picky eater, and//or someone with A FOOD ALLERGY. An eye roll and an attitude with a customer over something they CAN NOT help being is disgusting and R-U-D-E. SHAME ON YOU. If treating a person like a person is to much for you.. please consider working in another field. Just a wild thought ..maybe away from people. I really hope management reads these reviews and takes them seriously..your employee needs to go through some rigorous training on how to treat a customer politely. If changing your gloves and oven paddle are to much for you I suggest you quit your job. And even if it weren't a food allergy and just a PREFERENCE ..still no reason to be disgusting to someone.

BESIDES THAT MAJOR ANGERING SITUATION .. the food was terrific! Fresh tasting ingredients. Very flavorful. But you know how it is when some thing bad happens it strips away from having a good meal.

Updated review.. since posting this review I did get a response from Mod Pizza. Thank you for that. I was told to contact Steve Smith who overseas there Troy location. Took the time to reach out as instructed. Seemed promising like they actually care about there customers and there experiences. Never heard back. Thanks for caring 50%...

The service and the pizza were both good. I like places like MOD and Blaze because you can customize your pizza to your liking. The pizzas cook quickly, there are lots of options, and the pizzas aren't too filling.

This MOD gets a 3/5 because the manager conducted an interview right next to us for the duration of our meal. It disturbed our meal and our time together. We had to talk over the conversation the manager was having with the interviewee, and both the manager and the interviewee were speaking loudly. We made it a point to sit at the back of the restaurant away from everyone. Within five minutes of us sitting down, the manager started his interview and chose to sit a few tables away from us. I wish he had been more sensitive and conducted the interview in a part of the restaurant that wasn't occupied by customers. If he was going to conduct the interview there, I wish he had spoken more quietly and been more cognizant of the fact that we could hear everything he and the interviewee were saying.

My recommendation to the manager is to conduct interviews during off hours, over the phone and/or a video-teleconferencing service, or to be more sensitive of his customers if he decides to conduct an interview...