The Container Store — Local services in Troy

I adore everything about the Container Store, but there was one aspect that left me a bit disappointed. On the evening I visited, I only encountered one employee. She had glasses and was petite, and she exuded kindness, laughter, and helpfulness throughout my visit.

I understand that I arrived an hour before the store closed, but I was still mindful of the time and tried to apologize for the inconvenience. The store closes at 8pm but I was still inside when they locked the doors at 7:57pm.

However, I was glad to have bonded with Michelle at the desk. We chatted, laughed, and shared our experiences. It was a reminder that sometimes, the Container Store is just about the goodness of the heart - iykyk!

On the other hand, I encountered another employee who spoke poorly about the lack of cleanliness in the store, blaming the employees for it. I tried to explain that it wasn’t a big deal and that I was perfectly happy with my experience. Despite the negative comments, the energy in the store made me feel rushed, as I should have been.

Those who know the Container Store well will understand my feelings. It’s a place that can fill your heart with joy and excitement, even about small things like buying an iron. I wish I had gotten the gals name who helped with hangers and steamers/irons.

She was a team member who made me feel welcome and appreciated. It’s important to support and appreciate those who make us feel welcome as soon as we enter and leave the store.

Thankfully, the kind gal at the desk helped me sign up and create an account with them since I’ll be returning. I just hope that a little kindness is recognized and appreciated for its...

On 1/17/22 I placed an order for some drawers for my kitchen. Within a few minutes I noticed that they will not work due to being a 1/2 inch off. I immediately used the chat feature and was connected to an associate (Natalie). Natalie said "sorry you cannot cancel this order because it's already being processed." I replied it has only been a few minutes please cancel my order. Again she stated she could not.

So I called in and spoke to another associate. The other associate asked me why I needed to cancel which I explained and he said he would cancel my order and asked if there was anything else I needed. Feeling relieved I said no, and thanked him.

Today (1/20/22) I see an email stating my order was shipped. Panicked I reached out again via chat and once again I'm connected with Natalie. She said "sorry, as I said we process orders within 10-15mins and sometimes sooner. You will need to PAY SHIPPING TO RETURN YOUR ORDER also include a receipt or order number so they can refund you."

Not only am I responsible for paying for shipping this back, but now I have to go through this hassle. What a horrible service and customer service. I wouldn't recommend...

Wait? So it's a store that just sells containers? Yea that was pretty much my thought until I needed some containers for a project and was suggested here. You might think you could get away with a small storefront and some Tupperware. Well not these guys. Let me tell you, they went above and beyond. Sure there are containers galore but so much more. More like an organization store. Door and wall racks, totes, carts, shoe racks, closet systems, garage shelving. I could litterly make this review over 1000 words just doing an inventory list of what they carry. Was I surprised? Clearly. Lest I forget to mention the design center. They have in store design consultants to help you with whatever it is you're trying to de-clutter, kitchen, pantry, garage ect. Needless to say, I found what I was looking for and even created a wish list. I can't wait until poker night with the guys so I can brag on my visit to the Container store. They'll assume I'm surely joking until I break out my new...