Gran Castor — Restaurant in Troy

Been coming here for about 5 years - previously would've given it 5 stars. The food was always great, the service was always great.

I will not be coming back after this evening.

I called around 3:30pm and asked if they had availability for a table of 7 for 9pm for my birthday dinner. I got a chipper "Yep! We have room, come on in!" with no mention of the fact that they close at 10.

I was a bit late but the rest of the table was already sat and complained of some passivity from our server, Jordan. We'd ordered our drinks and food. I have no idea what Jordan's beef with my colleague is - if she somehow knew him or what - but she was especially passive-aggressive towards him. Another had hair in her shot that we'd ordered.

It was very easy to tell that the server was trying to give up our table to another server.

Again, without the context that they close at 10, we were bluntly told at 9:55 "if you want drinks, get them now. Cutoff's at 10." My other colleague walked up to the bar not even 2 minutes later because Jordan had disappeared (again) and she was told "yeah, last call already happened."

When the food came, all of our plates were essentially slammed down and we were missing an entire burrito. My one friend was kind enough to split hers. As soon as the food came, the music was also cut off.

We'd finished our meals and any waitstaff was nowhere to be found. The check got slammed on the table, we were FINALLY told they close at 10 and they started putting tables up.

We needed just 5 minutes to figure out how we were splitting it, and we still tipped because of human decency - but it was about 20 minutes before anyone collected the check. On the way out the door all the doors were locked and lights were off.

We all totally understand not wanting to take a large group right before close, but we were never made aware of closing time prior to ordering. Furthermore, coming from a group in the service industry, the level of dismissive and passive behavior from Jordan, whatever the reason, was unacceptable, unprofessional, and frankly disgusting.

It's sad that my birthday dinner couldn't have been more special, and it's sad to let go of what used to be a...

Mismanagement at its finest. From the reservation down to the experience this place underwhelmed. Called for a reservation, hostess wants nothing to do with me tells me to go online. It’s a group of 12, can’t make reservation online, she says make 2 reservations of 6. After an uncomfortable conversation she lectures me about how this is a onetime occurrence taking the reservation over the phone. We finally get the reservation set after 20 minutes. Before she hung up the phone she made sure to say for future reference make reservations online. I kindly tell her for future reference go on her website , you can’t make lunch reservations online and again remind her their website says call for groups of 7 or more, and doesn’t take resys for 12. All in all, there were plenty of red flags ,but I love the pizza here so I decided to relax and not cancel.

Came in for lunch today, tables not ready. After being seated it takes over 20 minutes to be greeted. (The place was dead) It take 20+ more minutes to get water and silverware. It takes so long to get service we plan to order when we order drinks, think again! Come to find out they don’t serve pizzas or the specials on the menu they give us for lunch. (I guess it’s too hard to have 2 sets of menus a lunch and dinner menu or even write it on the menu?) Food was good, checks took way too long (I give grace here bc server was nice enough to split checks, albeit it could have been a lot more done with good training)

All in all, all these issues were due to poor training, lack of management, and complacency by the management. The server did his best with the hand he was dealt. Hoping corporate sees this review and steps this up. We did our holiday party here, we’ve had numerous client events but this place has clearly given up. It’s sad because it has all tools to be great like many other union...

From the moment you step into this place, it’s a mid century modern cool/hip looking spot that looks nothing like any other restaurant around here. It has a 70s vibe, almost like an up north cabin that is really upscale chic modern. It reminds me of one of my favorite hotels in Scottsdale AZ called Hotel Valley Ho. We were quoted a 35-40 minute wait on a Friday night around 7pm for 3 people. No biggie, we sat at the bar. No one came to ask us what we wanted to drink for about 10 mins. When she finally came, she apologized and said there was a bill in front of us and thought we checked out? Weird. A guy was making donut balls and offered us some, they were amazing! When we put our drink order in, I got a text message that our table was ready! Really excited it didn’t take that long, i walked to the front desk and they said they can seat me in a minute. I went back to the bar and the bartender said she will take our drink orders now and get them to our table, we thought how convenient! Wrong... when we finally got to our table the waitress acted like she never heard of that. They put us in a table in some side cold room that wasn’t anywhere near the warm nice 70s hip style. The room was small and loud with the table neighbors downing drinks like it was their job. The margaritas finally came and it was undrinkable. It was like they took a bag of sugar and dropped it into my cup. I returned it and she told me I was the first person to return it, what? I got the burrito, chips and salsa, my wife had an off the menu quesadilla, and our friend had the tacos. Apparently the tacos were the winner. My burrito had so much dough, after 1 half, I was full. It was mediocre, 6/10. Overall, the actual physical appearance is amazing! I just wish the food drinks and wait staff were up to the same level. Maybe a...