Madewell — Local services in Tualatin

I don't usually write reviews but had such a odd customer service experience this afternoon. I spent hundreds of dollars last wk at the Bridgeport Madewell and a little more online and in the Pearl. This morning I woke up to see a 25% off sale so I called the 1800#. They quickly and generously price adjusted all my online purchases over the phone but told me to go to the store to deal with the in person purchases. Since it had been less than a few days and all items were brand new they said I was qualified. I went to the Bridgeport location and the told the manager I wanted a price adjustment. He said no that he would not help me as it was not their policy. I told him I just spoke to corporate and they adjusted my online price that morning. I then asked if he would call them. He said no and that he already knew all the rules. I then said, "well all of these clothes are new with tags so I will just return and rebuy them" he said "no and that it would be considered a price adjustment if I did that." I am not sure how he could possibly reinforce this so I was naturally shocked. I think he figured out this loop hole too so finally asked for my receipt to reference the transaction. I gave it to him and he said "oh you came in last wk and returned shoes in the wrong box, didn't you get my email?" Well, last wk I bought 2 pairs of clogs, one for $34.99 and one for $179. When I exchanged the $34.99 for the next size up the clerk mistakenly gave me a $179 credit and reordered the $34.99 (sale price) for me at $79.99 (non sale price). I thought she retuned them at $79.99 and reordered them at $79.99 and did not notice the extra decimal on my receipt. So now that they had me in store he said "sure I'll give you the 25% adjustment at this time but it will be the one and only time. I inserted my card and he said "I will also adjust the clog issue so now you owe me $60." I said well can you address the fact that you charged me $79.99 instead of $34.99 for the original clogs and he said I will give you 25% off $79.99. I was like ok- I guess that works out... I had 3 more items I bought in the Pearl and hinted that I might just return them there. He agreed and told me to drive over there and return those items so it would be cleaner and easier to deal with. Instead driving all the way out there I just called the 1800#, and told them about the rude experience. They happily adjusted the 3 additional items from the Pearl over the phone for me. This was the most bizarre customer service experience of my life. He acted very unhelpful at first, then acted like I was stealing, then sneakily decided to charge my card extra before I understood the situation....I don't think I will visit this location...

I often have struggled at Madewell to find jeans in my size I’m always told to go online or they can order them to the store. In this particular location they we’re incredibly fatphobic and acted as though they had really never even sold a size 16 pair of pants. They Said they did not have any size 16s in the store in the wash that I desired. I looked around and was able to find two pairs myself without any help. When I went to try them on they asked me if I was familiar with their jeans…I said I was and I in fact was waring a pair. then she whispered I just wanted you to know they stretch. I am very aware of how jeans work and I know what fits my body. I have accepted the way my body looks but in this store they made me feel like I was the problem not their jean selection. They really need to learn how to accept all bodies at this store and be open about speaking with and helping midsize women. I think the company itself doesn’t really want midsize women in their stores but in this day in age I felt very judged and demeaned by several staff...

Literally the rudest staff I have ever encountered. I stood in front of two employees for over a minute needing help. They both made eye contact with me, said nothing, then went back to their conversation. I stood there again for a minute waiting for them to stop but they kept talking to each other. I had to interrupt to ask if they sold masks and they looked extremely irritated and said no so I left. You have one job as a retail employee, and it’s at the VERY least to acknowledge a customer when they’re clearly needing help. I expect this kind of behavior at Walmart...