Learning Express Toys of Collegeville, PA — Local services in Upper Providence Township

I wish I could give 5 stars because we LOVE learning express but this is the third time I have dealt with lazy, unhelpful staff members. No one welcomed us or asked if we needed any help. When I went to pay at the register it was as if I was bothering the 3 young staff members having a conversation behind the desk. Then when I asked for my gift to be wrapped the girl ringing me out said we are not wrapping due to our busy sale. (there was one other person in the store) I asked if I could have a cellophane bag and I would wrap it myself. She told me they didn't have a bag big enough and they were for squish mellows. The one girl I believe Madeline was kind enough to double check and sure enough found multiple bags that would work. Then when I asked for tissue and ribbon to complete the gift it seemed to be a further inconvenience. The same girl that helped find the bag helped again. I appreciate the one young lady that was kind enough to help the customer and try and show good customer service. For the other 2 young ladies if I was interrupting your social hour I apologize. Hopefully this store can take a look at their staff and ensure their employees would like to work there and help the customers. I would like to mention that there have been times that I have had wonderful service as well! So just be aware that depending on who is working you may not have the best customer experience but they do have a nice store with fun...

Learning Express in Collegeville is a great place for every child to experience. I like going there very much and will continue to. They always have cool community activities to take your child to. I was just mildly disappointed when I recently made a large purchase and wasn’t reminded that I could use my $10 off $50 coupon. I spent over $100 on a purchase in July to finish purchasing toys from a birthday box. All the toys in the box were purchased and the cashier remembered to take my info as I am a rewards member but didn’t mention anything to remind me about my coupon. That’s the difference between good customer service and excellent customer service to me. It wasn’t bad customer service, just not superior service. I could’ve bought the yetti in my spaghetti game from target for $14.99 plus 20% off but instead I chose to spend $19.99 for the game at Learning Express. I imagine that the staff could possibly remind rewards members to use their coupons from time to time. I was upset as soon as I got in my car to drive off and realized that I had forgotten to use my coupon again! Also, it would be really cool if the birthday box had an online registry for distant relatives to purchase. I just love the birthday box thing and will do it again next year. Hopefully I’ll remember to use my...

So far I’ve had a negative experience with this location. I drove from VA to LE for the Halloween drop and unfortunately they didn’t open so I messaged them asking about squish inventory and to my surprise they offered to ship it to me. I was so excited and sent my info right away so they can invoice me but then I was left hanging for a week with no update to which the manager admitted they forgot but would invoice me that same day then forgot again! I had to message, call and email to remind them. At the end the squish sold out and they said they wouldn’t ship out any other Squishmallow character because their inventory was too low yet they had other items in stock which was a complete bummer because they could have offered another squishmallow instead of just saying “oh since we forgot to send you an invoice we also ran out of Emily but if you wait 3 more weeks we’ll get more and can ship one then” like no had I known beforehand I would’ve made a second trip the same weekend of the drop. It’s obvious they do not care about customer satisfaction or out of state customers. Very...