Sweet & Sassy — Local services in Upper Providence Township

---Little girls with 'ethnic' hair, this may not be the salon for you----- First let me say that birthday parties and the stylists (Linda and Ashley) were great. Management- not so much. This is not a Salon that is comparable to Supercuts or Hair Cuttery or any salon for that matter. The salon at Sweet and Sassy caters to girls or boys that can have a shampoo, trim, and blow dry in 30 minutes. Their pricing is based on time, not the service that you are having performed.

I should've known there would be a problem when I arrived and informed the Manager, Jessica, that I wanted them to flat iron my daughter's hair after they blow it dry. I was met with dismay and told that I should have informed them when I called about to make an appointment. I guess I should not have assumed they would be like any other salon, and treat it all as one package/ service. Why would I think to explain this to a salon. Ok, so then my daughter proceeded to have her hair cleaned, trimmed and blown dry. The stylist, Ashley, assured me that the blow dry was included in the service. Side note- I noticed that their hair photo album had 0 pictures of girls or boys with curly hair. I mentioned that to the stylists.

Then it comes time to pay, I was told the total and thought, something does not add up. I was informed the hair cut would be $24.95 when I arrived, the total was much higher (excluding the merchandise that I purchased). When I asked the pricing, Jessica then informs me that I was charged an extra $9.99 for the time it took to blow dry my daughter's hair. Her appointment took longer than 30 minutes so they needed to move other appointments around. This is what really got my upset, Jessica did not explain this to me when we started the hair cut and she probably would not have informed me if I didn't ask about it. I find this to be a very dishonest business practice.

The good news is that my daughter loved her haircut and was completely oblivious to all of this. Will I return for a salon visit- of course not. Will I return for a birthday party [to attend] or a manicure- that's to be determined.

UPDATE: It's been 2 years since I posted this. Since then I have not returned to this store. After I posted my review here and on facebook, I did get contacted by Jessica's boss and was offered the $9.99 back. I took the gift card and gave it away to...

Made online reservation for "Gabby's night out" via website. Also called store but no one answered. I left a voicemail and indicated that I'd like more details since it was happening the next day on 1/7/23.

Showed up today and two ladies at the front desk had no record of reservation. I logged into my account and shared screenshot. They were puzzled but one of the ladies (for the purpose of this review, I'm calling her "Ms. Attitude") was completely horrible in her response when I expressed my disappointment. Thank God for the other one: Erin! She is the reason for me giving any stars on this rating -- otherwise, I would have deducted points for Ms. Attitude! Erin was eager to find a compromise and jumped right into action. While Erin went to retrieve supplies to service my girls, I asked Ms. Attitude about their facemask policy and she became even more hostile, saying that it's optional, our boss says we don't have to wear it. I explained to her that most businesses want to accommodate their customer's needs in response to COVID-19. Ms. Attitude then told me that I should have called first. I replied: I did but no one answered or returned my voicemail. She then said nothing. Crickets. No apology. No remorse. As soon as Erin walked back to the front counter with supplies, she was able to sense that something was wrong and I explained the situation to her. Erin immediately stated "Yes, I can wear a mask." Erin then went to her car to retrieve one. While gone, I told Ms. Attitude that she could at least empathize with my needs as a customer for a safe experience for my girls. Erin then came back & made up for the sour, poor customer service from Ms. Attitude. I thanked Erin for being awesome to my girls and doing as much as she could to make things right. Bottom line: clearly, Ms. Attitude is poor at her job or to certain customers and has no business working around kids!

Update: As of 2/3/23, I still have not heard back from the owner who I called the very next day and left a message, after seeing their reply...

My niece, all the way from Virginia, had her birthday party here this past weekend. My sister called to let them know she was running 10 minutes behind and whoever picked up the phone was nice and said no problem. We get there and the lady at the front (Isabella) greets her with “you’re late, just to let you know this doesn’t extend your party time” with attitude. She wasn’t asking for her party time to be extended and I thought it was very rude. Then, my two nieces had an appointment to get their ears pierced first. They had two people do it. My 3 year old watches and asks to get hers done. We live 45 minutes away and she is there with all of her cousins, again from Virginia, to support her. Isabella says with her hand up “only if she can do one at a time I absolutely have no time to do it.” Now, during the party there were plenty of opportunities where they could have had 2 people do it. One time after all the girls were done with their makeovers my mom approached Isabella and asked if she could do it now. She responds with “this is my break time.” The end of the party, my daughter is still wanting to get her ears pierced. So Ava makes it happen for her, one at a time. Let’s just say it was very traumatic for her after she got the one and I had to hold her head while she was screaming to get the other. Isabella was watching from the desk and immediately after my daughter was done, helped be the 2nd person for the next scheduled piercing. I get that this was unplanned, but you don’t need to be so rude and obviously could have made it happen for her with two people and give my 3 year old a better experience. You are working with kids, have a better attitude and be...