RAZRBAR — Local services in Upper Providence Township

Have been here about 4 times....mainly because it is easier to get an appointment within a few days. On 5/23/23 my young son and I had an appointment at 430 with a level 1 barber that we had seen in the past. We arrived at 420pm. We had to leave on time because my son had a baseball game immediately after. We walked in and the barber was sitting behind the desk with the receptionist. He said he was waiting for someone to come out of the bathroom. I was a bit confused but went along with it....thinking that any minute he would start cutting our hair. Around 425 a person came out of the bathroom and got in the barber's chair. The barber started cutting him. I turned to the receptionist and asked what was going on. She said it was his 4pm appointment and that he had been in the bathroom since he arrived. I asked if the barber would have enough time to cut us and she said "hopefully." We waited until 450 when the 4pm guy had just walked out. We decided to leave because at that point it would have only been just about enough time for one of us to be cut, and I didn't feel it would have been of quality at that point. I was disappointed at the nonchalant attitude of the staff. No one seemed to care. I question the leadership and professionalism of the staff at the Collegeville location. Is there a manager? Not able tell. Is there a true business phone for the location? I noticed the receptionist answering a cell phone when someone called. Maybe generationally I am not fit for this type of place. Staff does not appear to be older that 25 years old (at least that day). Not that young age denotes lack of maturity, but it does not seem that there is a true manager there.

I will not be returning to this establishment. The cuts were not anything special,....VERY overpriced...only redeeming quality is, like I said, the ability to get an...

I took my brother to get some man shaping for his birthday. He is deaf and blind in one eye. He has a hard time shaving so he grew a long beard and has beautiful long hair. We booked a shampoo and cut and the signature beard service for 70$ and an hour worth of time online using my CC. Just before the apt. My brother washed his hair in the shower so we no longer needed the shampoo of the beard or hair. So the services changed. We booked an hour and the stylist spent n no more than 15 minutes on my bother and sent him onhis way. I gave him to pay cash but she charged my card for the services. I thought she would have adjusted the pricce considering she didn't give us the services we booked for. When I get home my card was charged 90$ for 12 minutes of her time and my brother looked exactly the same. I never would have given her a 20$ tip for what she gave us. She just wanted to get back to her phone. I feel she took advantage of my brother and gave him zero level of service. I expect more from a place like this. I won't be going back. I get better service at great clips and it doesn't...

I'll start off with the pros. The place is very clean and the staff is quite friendly greeting you at the front door with a smile and a drink offer. The stylist was experienced and listened to the cut I wanted which turned out pretty great. For the cons: They had advertised to my business an 18$ haircut for first time customers. I confirmed this rate with the receptionist when I made my appointment and then again when I entered for my appointment having printed out a copy of the website advertisement. After receiving my haircut, the manager said he would no longer recognize the discount claiming the promotion had ended (there was no expiration posted anywhere on the website and I had already confirmed the price when making the appointment). He wouldn't budge on the price but I had already gotten my haircut so I was stuck paying twice what I had walked in expecting. No complaints on the cut or other staff workers, but for this reason I have to leave a low rating. Not a good way to bring in...