Best Buy — Local services in Upper Providence Township

If I could leave a zero review instead of a one I certainly would do so. Best buy Collegeville while once was a quality service driven retail store has turned into a bare bones, empty shelves storefront that is seriously lacking in customer service as well as knowledge. Unless you want to purchase a phone, the employees virtually know nothing nor do they care to find out the answer to your question. It's the standard answer " well it says here...." - thanks but I am literate and I do know how to read for myself. My latest visit found me wandering around in the computer section for about 20 minutes looking for someone that might work in that department and when I asked someone if there was anyone available to help the answer was in about 10 minutes. Mind you there were about 6 customers wandering around the store, no one at checkout and no one being assisted by a customer service professional. I did locate one young female employee who was chatting up a good time with another young male and when I asked if she worked there she said yes, as soon as I'm finished with this customer I can assist you. And then she continued to laugh and joke and show her phone pictures to the young male.

The next stop was that the counter to pick up an online order. A rather young male employee was standing at checkout doing nothing with no one in line and I waited for several minutes as he stood there and glanced over me a couple times. Someone then came to the checkout with an item and then also must have had an online order to pick up at which point he came over to the pickup area when I asked him if anyone is working any store pickup line. His reply was store pickup is over there and pointed to the checkout sign. I asked, so the store pickup is not where the store pick up signage is in front of all the bins containing all the online orders? Again he repeated store pickup is over there & walked away. Another employee now entered into the store pickup area and I asked him if anyone was working in that area to which he replied - " can help you".

I briefly shared my interaction with the computer area employee and he really didn't seem too interested. Yes, I know - not really a big deal - unless of course you portray yourself as customer service professionals.

It won't be long before this Collegeville Best Buy closes its doors, it's obviously not a sustainable model and the surrounding community is aware of it. They won't be missed. You can have low stock and offer fantastic customer service and you gain customer loyalty. You can have so - so customer service and a fully stocked retail store and the customers will come in and you'll make the sales. But having neither and more importantly not caring is not the recipe for keeping a retail store's doors open. When you can get faster service from online, better customer service and technical expertise from professionals like B& H and Adorama there really is no further use for a Best Buy like this.

Corporate is well aware of their existing short falls, they have received enough complaints. Unfortunately their answer too often is to respond online and asking you to reach out to them. To what purpose? Are they going to institute better training? Higher mature individuals that know how to have a conversation and understand exactly what customer service is? Are they going to have an experienced adult store manager available on site during the hours that the store is open? Are they going to take a little money out of their stock and stock their shelves with something more than iPhone accessories? I think we all know the question to that. The question we don't know the answer to is... Who will be occupying that retail space when Best Buy Collegeville...

First off, the store was clean, well stocked, no complaints there. The main reason I'm only giving them two stars is, customer service. I used to go to the pottstown store but it's now closed so this one is the closest. Not being familiar at all with this store, finding things was a bit difficult since the layout was different. So I spent the first 15 minutes trying to figure out where their wired mouses were. At that point, about 3 employees walked by, made eye contact but didn't ask if I needed help. This wasnt what really annoyed me, it wasn't until I was looking at computer monitors that I found myself irritated. I started looking at the different types and had just one question:in terms of gaming what type of information should I be looking for in terms of resolution, refresh rate etc. I had yet again see 4 employees walk by, 1 of the orginal 3 and 3 new ones. One employee was stocking shelves not even feet away and acted like I wasn't even there. So I spent 20 minutes seeing if anyone would come over to help as I always had at least 2 employees at pottstown ask if I needed help within the first 10 minutes of being there. At this point another women was looking at the same products and looked like a women with a good job and she was wearing a leather coat. Within 5 minutes of standing there an employee asked if she needed help. She said no and the employee walked away. I was appalled at this at point felt judged because I was dressed in street clothes jeans and a hoodie that I wasn't going to buy anything. Finally an older gentlemen came up and asked if I needed help, I don't know his name due to him not having a nametag on. I asked my question and he showed me different monitors that fit my description and said if I had anymore questions to find him. I looked a bit more and decided on a monitor and wanted to make sure the ones under the display were the same. I found the the same employee finishing with another customer and as soon as I made eye contact he came over to help. That night I walked out of the store with a 250 dollar monitor. This employee should be an example...

customer service has been terrible since the day of purchase. I ordered a dryer, and was told I had to buy all new accessories to have them install, which I did. heres where is went wrong. The day of delivery, they brought the wrong parts, (parts for a gas range) the person did not know what they were doing and told me we needed to contact a plumber to complete the install. (isnt this what they were paid to do?) i went to the store and was told they cant help me bc the ticket was still open. the customer service associate had an attitude, and offered no help but a phone number. I called the phone number and was explained the same thing, the ticket is still open we can not do anything, please call back tomorrow. So now Best Buy messed up the delivery, and I have to contact them and wait on hold for 45 minutes again. after being told they can not send someone back to my house for another 14 days to finish the install. I told them i wanted to cancel my order. If they cancel my order, they could come in one week and pick up the dryer, but the money wouldnt be returned for 15 business days. HMMMM. So i made arrangement to have the dryer left at my house and only have them pick up the parts and credit me for the installation. We agreed to a $200 credit which would be sent in 3-5 business days. Now on the 5th business day, I still have no refund. Customer service now tells me it will be another 15 business days because my credit card company is at fault due to how their billing cycle is set up. At this point, I would not advise anyone to go to best buy. Find a local shop that offers great customer service...Best Buy could care less about...