Xfinity Store by Comcast Branded Partner — Local services in Valparaiso

The lazy techs can now cancel your appointment even if you don't reply to these techs. I have to call again now to double triple quadruple check to make sure this lazy degenerate company will provide the services I pay for. their new automated system does not work correctly, and it auto cancels appointments regardless of how you respond. I was told by a supervisor Ed (Employee CJ2) that the techs can also cancel your appointments if they want.

It's Comcast, what do you expect? What you pay for? 2nd month without internet functioning at $100/mo. What am I paying for? 480p video, unstable connection.

It'll go out for 10 minutes at a time, resetting router doesn't work, replaced the router, doesn't work, clearly wasn't tested. They don't "do" QC at Xfinity. They just make you deal with it and charge you for shipping unless you come down to the store yourself. I can't beLIEVE they charge to have their techs come out to fix THEIR broken equipment and lines. makes no sense. I'm getting a refund, I have pictures and video of my connection just dropping during "peak hours" (there's 4 houses on my "block" lol).

Just stop letting this company take advantage of you, too, and you'll save loads of money.

if you need further proof of how disconnected Xfinity is from their customers, look at the responses to the reviews that are coming from out of state. lol PR? ick.

second photo is less than an hour later

also, no PR team, I won't click your suspicious link. please stop trying to take the conversation into your "private dms". this is a place for CUSTOMERS to leave reviews. If you wanted to talk, you'd answer the phone.

They restart your modem without letting you speak to anyone and then if you call back it, the computer tells you that you "MUST wait the full ten minutes before you can speak to a representative." so good luck ever speaking to a person. Worst customer service you'll ever experience.

Honestly the people who work for Xfinity should be ashamed of themselves for working for such a callous and anti-consumer company. I can't believe they are allowed to dupe people into signing up for service with them.

The text message they sent me was to schedule a tech to come out here. if he expects me to pay Comcast for them to come out and provide the service that I have already paid for, I will turn him away at the door.

Update: After speaking to 4 representatives about my issues and replacing the modem I scheduled a tech out. There was an outage in my neighborhood and when they fixed that it AUTO CANCELLED MY APPOINTMENT with a tech (According to Tammy 16587) so she just reset my router and said someone would call me back. I had to "set an appointment with a supervisor because there were none available (THIS TOOK TWO DAYS TO HEAR BACK ON, employee Eddy (CJ2) the "supervisor" called us to tell us that there was Zero issue on our end and the tech was going to charge US for them having to fix the problem because he determined that whatever fixed the neighborhood was what was affecting us despite us having issues for hours afterwards. he called us at 8:30PM well passed an acceptable time. I wouldn't recommend him from a brick wall for all the information he provided. "Everything looks green from our end" (I saw solid orange, white, flashing white, and green randomly so idk what he means, because I've got pictures he didn't even want to see).

Comcast has gone WAY downhill. I'm cancelling my service once the Xfinity store opens. I'm being charged to get woken up at night by a guy who's telling me to pay up in the morning. what a...

I drove 45 minutes to this store because a new camera I bought online from Xfinity did not work. The service technician told me to take it to the store to return it. I traveled 90 minutes round trip for this task!

When I get to the store, the Xfinity person tells me that they can't accept Home Security returns and wrote down a phone number for me to call. I spent 65 minutes on hold to speak to someone.

All 3 departments I spoke to on the phone after waiting 65 minutes to talk to them told me that the store should have accepted the return and they don't understand why they would not accept it.

They told me to go back to the store and then call Xfinity again (and wait 65 minutes again!?) and then do a conference call with the store so that they could fight the store and make them accept the return.

I refused because I just went to this store and wasted 90 minutes of my time already after already staying home from work waiting for the Xfinity guy to show up just for him to tell me my new equipment does not work.

They tried for another 60 minutes and said there is no way for them to help me with a return. They said to just go back to the store or I can just drop it off to the UPS store without a label and they will automatically refund me..

So after spending more than 4 hours on this and speaking with 3 departments, 1 store in person, and 1 tech in person, I am being told I can just drop it off to UPS?

THEY WASTED LITERALLY 4 HOURS OF MY TIME ON THIS.

I don't trust them to magically refund me for this brand new camera so I am going to try a different store. It even says on their website that you can return cameras in store.. If that doesn't work I will have to just drop it off to UPS and pray?

I am cancelling my services this week, everything for all of the homes and businesses I pay for. I am done with this kind of service and run-around.

Gigspeed internet is offered from other companies now. I can't wait to stop giving this company my money.

Also, the service tech was really condescending. This is not my first run-in with him either since these cameras stop working non-stop.

Can't wait to have upgraded security with live fire and CO2 monitoring which Xfinity doesn't even offer, even though they say they do in some places - they don't have any devices that support it.. of course.

AVOID XFINITY AND THIS STORE BY...

Went to the Xfinity store in Valparaiso to return Cable equipment as I had cancelled my account 10 days ago. The young man behind the counter didn’t even look at the equipment, just proceeded to pull up my account. Said it wasn’t cancelled, so he cancelled it and printed me out a receipt. Receipt showed that he cancelled and returned my Business Internet equipment. I did not return a modem, I returned 3 cable boxes. But he didn’t bother to check in the box I handed him to verify anything. He felt he was getting me in and out quickly, I guess. So, he then stated he isn’t capable of making changes to the business side of Xfinity/Comcast, so it should be fine. Gave me a card for the account executive of NWI in case I needed anything. I called him immediately and he stated the same. The store cannot access or make changes to the business side of Comcast/Xfinity. Drive home, not convinced, only to find out I have no internet. Had to then call Business Comcast and they are still working on getting me reconnected 15 hrs later. When you have employees that don’t care, are lazy, and don’t understand what they are doing; you cost people time and money. I run a company. I need to be able to connect to the internet to effectively run my business. I have never left a negative review. I feel that if enough people speak out maybe someone will hear. There are many one-star reviews on here. The complacency of those young people in the store has caused me undue stress. One employee sitting in the store never got up to help me when someone else was being waited on. Was she on break? Go in the back! Another employee walking around complaining of no air conditioning. Can you help a customer?? My suggestion is to retrain, advise, and monitor your staff to have a business that people can trust. Xfinity is NOT the only game in town. Slingtv-free....