Batteries Plus — Local services in Vernon Hills

I made an appointment on line for friday to drop my IPhone 7 Plus off for a screen repair. They let me know the phone will be done around 8:30.. come 8:30 my phone was not even touch cause the guy guy busy.. okay that’s fine i get it people get busy. So they let me know to come in next day.. so I do come in after work and then upon pick up it looks like the touch on my phone isn’t responding. So the guy fidgets with it and steps to the back asks me to play with it. so i restart my phone and now it’s stuck on the white screen with the apple. The. the guy explains to me that with the new software they were told there was going to be issues with this. Me thinking someone would mention that before I decided to get the repairs here. But no! No one explained this to me upon drop off. So at this point i’m frustrated with the lack of communication there was. Someone could have called me and let me know there was issues with the phone but Nope not one single phone call. I dropped this phone off with just a cracked screen issue and now this. If they can’t fix the newer IPhones they shouldn’t be advertising it on their website or in store. I DONT RECOMMEND THIS PLACE...

I'm sure this place is great for batteries and bulbs, but under no circumstances should you bring your phone here for repair. I came in to repair the back of my Galaxy S7 and have the battery replaced. When they told me my phone was ready, I picked it up and went across the street for lunch. Within 10 minutes the back of my phone started peeling off, so I had to take it back. They told me to wait another half hour and it would be fixed. After half an hour the same thing happened, so I had to take it in once again. This time I decided to wait until close to come pick it up as I figured it would help if the adhesive had extensive time to try. I got my phone back and the installation was horrible. The back was misaligned, my phone was beat up as it looks like they put the clamps straight on the phone without any padding, and the camera and heart rate monitor are loose. At least it finally seemed to be stuck on there permanently. I went home and went to sleep. I'm currently typing this from the same phone, where the back was once again peeling off when I woke up. This place made my phone worse than it was before...

This location is absolutely pathetic. I was there to get battery change for my iPhone. The girl working seems lunatic with mind. Seems the staff doesn’t have the common sense to handle situations. Harassing the customer to come back later in 20 min since they are busy and when you come back thinking they will address you right away they say it might take 11/2 to wait. So earlier estimate was 20 min if I come back in 20 min. So making me drive back and forth in -4 temperature and what I get after coming again the staff disgusted behavior and idiotic attitude. I have been a regular and have recommended this location. NOT ANYMORE. They don’t deserve my business.Waited over a week since they didn’t had battery in stock and eventually when they have and they called me to come, you face this rediculous staff. Than being thankful that you waited to get your battery change from us and came back you get treated as mentioned. I would have gone...