Elements Massage — Local services in Vernon Hills

Update: The owner offered a free massage to make up for my terrible experience. I scheduled it with Raika and it was absolutely the best massage I have ever had. However, it still was not the full 60 minutes.

Literally the worst massage I've ever had. I'm convinced that any good review was paid for by Elements Massage. I arrived on time for my massage and MiMi didn't start until 8 minutes after scheduled. However, she ended the massage 3 minutes early, so my 60 minute massage was actually less than 50 minutes. MiMi was a terrible massage therapist, she barely used any massage oil so the entire massage was her dry hands rubbing on my dry skin. We decided to focus on my back/neck area and whatever areas of my left back she massaged, she didn't reciprocate on my right side! There was no pressure even though I specified deep pressure, she was really just rubbing my back the entire time. I also specifically said not to touch my scalp, but she spent a good amount of time rubbing my scalp! Really just an awful experience and to top it off, when I opted not to tip her at the end, the receptionist was obviously angry about it and kept trying to push me to tip her. I paid for the service I received and I had no intention of giving MiMi extra money for such a terrible job! Don't hound your customers to leave an...

My experience with the Elements Massage in Vernon Hills today, Sunday, January 19th, was extremely disappointing. I called at 2:19 PM and was immediately put on hold. After an astonishing 23 minutes of waiting, I had my daughter call the same location. To my disbelief, the same employee answered her call immediately. My daughter then informed the employee that I had been left on hold for over 20 minutes. Only then did the employee return to my call. Instead of offering a sincere apology, the employee simply said, " sorry but we're busy, that's why." When I politely expressed my frustration at being left on hold for so long without any communication while other calls were clearly being answered, the employee responded with a rude and aggressive tone, saying, "Well, we're busy, what do you expect?" This dismissive and unprofessional behavior was completely unacceptable and has ensured that I will not be returning to this Elements Massage location. Please visit either the Palatine or Bannockburn location for a more professional and client...

The facility was very clean, inviting, and calming. My massage therapist didn’t waste any time walking around “getting items” or talking too much as I have experienced at other locations . My 60 minute massage actually lasted the full 60 minutes. Raika listened to my concerns about the pain I was experiencing then she quickly got to work. I honestly did not expect to feel better at the end because of massages I have had at other business but I left feeling like my life changed. My lower back pain that traveled down my glutes and to my leg were gone! I’m still in shock that it’s gone! Raika was very professional and checked in if I needed more pressure applied. This is the first time of any massage I have ever received that my problems were solved. Raika is very talented and educated on her techniques and applied all of her knowledge towards helping me leave pain free. Thank you so much and I...