Genesis Health Clubs - Saw Mill Club — Local services in Village/Town of Mount Kisco

I have been a member of Saw Mill Club for many years. My main areas of interest are tennis and the cardio/weight training area.

First let me talk about tennis. There are 13 tennis courts and all are meticulously maintained. The courts are resurfaced on a regular basis and any wear is promptly repaired. The tennis staff is incredible. The tennis professionals are not only superb players but are also excellent teachers. They have elevated my game and continue to do so, often offering constructive advice even when I am playing on another court.

The tennis teaching pro’s at Saw Mill Club have made my daughter a competitive high school varsity tennis player in just a few short years, at the same time making each lesson fun as well as instructional.

The cardio and weight training area has brand new, state of the art equipment, as well as a full complement of free weights. The fitness staff are friendly and always ready to help.

The weight machines are excellently maintained. The free weights always racked and ready. And the wide variety of cardio equipment will satisfy all cross training desires.

The Saw Mill Club staff is always friendly. This club is my home away from home and I would recommend it to anyone who wants a family friendly health and...

The club is expensive although all the equipment is top of the line. The locker rooms at "east" constantly need attention and the staff never re-racks weight for those of us that don't bench 300lbs.

Tennis courts are clean and bright however the brand new courts they just had put in there have all delaminated from the sub floor but they are still playable. The instruction there is mediocre for what you pay for, I can beat most of the pros there and i'm 55 years old!. The pros there, with a few exceptions, are just human ball machines. There are better kids programs around despite what they tell you about the "EDGE" program.

Aquatics are very bad. You pay a lot of money and they close to pool facilities constantly for swim teams or water aerobics or some other nonsense and they seem to never have the chlorine balance correct, your are either choking on chlorine gas or swimming in warm bath water. They don't even leave a 1 lap lane open for lap swimmers! Very frustrating and complaints fall on deaf ears at both east and west!

We have been a member there for 15 years because we have learned to lower our expectations and it is convenient. We have taken our children out of the tennis program to another club with a more serious...

Poor Customer Service, Poor billing.

Billing issues galore. After switching from the saw mill club to genesis, I heard about so many complaints, and didn't realize I would become one of them.

They will continue to charge you membership dues after you cancel, or try to cancel. Then they will lie to you about fees being refunded to you.

New York State recently made it easier to cancel gym memberships and this club is still not abiding by the law (Businesses are required to accept cancellations through its respective website, electronic mail, telephone, mail, or in person.),

Think twice about signing up for this gym. This was our second summer at this gym, because they have a great outdoor swimming pool and the kids love it, however you would think after a child almost DROWNED, they would have improved their customer service to keep their loyal customers.

We have resorted to disputing the charges with our CC company and hopefully Genesis gets its act together, because after reading more reviews, it seems like a huge problem for them.

Pros:

nice gym, adequate equipment, has tennis and swimming, locker rooms are nice.

Cons:

CUSTOMER SERVICE INTEGRITY, OR LACK THEREOF BILLING...