Ivy Glam Lash Bar — Local services in Virginia Beach

Group of 3 of us scheduled back services at 3:00 (friend 1), 4:00 (friend 2) and 4:15 (me) for a variety of different services. A few notes about our experience:

Venue - cute until you have to sit in one of those chairs for over an hour after your appointment time- two of us in our party have back problems and while the chairs are cute they certainly aren't practical for relaxing a while.

Wait time - I don't know that this is everyone's experience, but when we scheduled an appointment at 3pm. We expected to be seen at 3pm (even on a Friday, though the staff was lamenting that Friday was one of the worst days to come, yes you heard that right). We were very patient, however. We waited over an hour and 20 minutes for something to happen, by which time we asked the manager for a refund so we could consider coming back at a better time (we understand that things happen, we just had other plans that night and weren't expecting to be an hour behind on 3 lash appointments). That brings me to the next item:

Staff - The staff presents nicely. The uniforms are great, and the customer service isn't generally awful until you have a problem with something (I.e. waiting over an hour to be taken back for an appointment). We spoke to the manager who was adamant that there were no refunds for this type of situation. I quote "well it's 4:20 now and your appointment was at 4:15..." NO. That's not the point. We're now an hour behind at this point for all three services. After much back and forth, a lash tech appeared asking for me. Remember the order of appointments from earlier? What happened to my other two guests appointments? Anyways- we agreed to move forward with the services since the lash tech was willing to take us back at that very moment. Moving on to the experience:

Experience - Experience was ok. Lash tech was pleasant and apologized for the inconveniences in a way that just wasn't sufficiently responded to by the manager. My only problem with this part of the experience was that the services were rushed, and we did not receive all of the services that we booked for due to timing issues (we booked for lamination, tinting, and waxing. No lamination was done and only one tint was done). Imagine our surprise when they went to charge us for the entirety of the service. After going back and forth on that, they only took $20 off! We gave up, paid and left. A ruined evening is not worth stressing over $20 for sure.

All of this to say - be careful when booking your appointments here. My two stars here go to the lash tech, who was a wonderful human being. Be wary that an appointment at Ivy Glam does not guarantee that you will be seen at a certain time (not even remotely close), and in the case that they mess up, they are not willing to work with you, and their policies are constructed to rob you of your money in the event that you are still dissatisfied with your services. I kind of felt bad for the manager, because while she did seem like she wanted to work with us, it's like everything was working against us in the end to make this experience an overall positive outcome. These kinds of policies are not conducive to a positive consumer experience, and I certainly hope that more people leave this salon relaxed and satisfied...

I LOVE IVY GLAM BEAUTY BAR ! Nisa and Ivy are two of the best lash techs in va beach, overly satisfied with my lashes EVERYTIME ! Super friendly and sweet staff that greets u at the door ASAP. Prices are very appropriate and affordable. Self care is much needed and I can get most of the things I need done at this beautiful establishment. 🥰 hints why I come back every time for last...

I’ve been getting my lash extensions here with Nisa for a couple of months and I love it! The overall beauty bar is beautiful to say the least. and She is so sweet and the absolute best and so are her lashes, they always last over 2 weeks and are high quality for a great price! she comes highly reccomened from me sent multiple people to her including my mom and...