The Westin Virginia Beach Town Center — Hotel in Virginia Beach

My wife and I had the opportunity to stay at the Westin, VA Beach Town Center last night (2/10/17). I chose the hotel because it had good ratings and it was in the VA Beach town center. Although the staff was nice and responsive, I did experience the following issues during my stay:

The hotel was unable to find my flowers that I delivered for my wife even though I called a couple of days before and the staff member documented the pending delivery (inclusive of my wife's name which was on the delivery) in the system. After arriving in the room and making a phone call to Service Express, they were able to finally track my flowers down (after I had to prove that the order had been delivered and signed for by a staff member). The bellman brought the flowers to our room.

The exterior door of our room appeared as if it had been damaged and beat up.

The furniture in the room appeared to be old and the wood was chipped in some areas.

The mini fridge in the room was not closed all the way from the last cleaning, therefore it was hot inside and it may a loud whirring noise all throughout the night (which was annoying). I called to report this and the maintenance person came to replace it about an hour later, however the noise had stopped at the time. At about 3 am, the noise started again and lasted about an hour.

We ordered room service from the Interlude restaurant and I ordered the Pasta Primavera with no broccoli and spinach, add diced tomatoes and the alfredo sauce on the side and my wife ordered the Short Ribs dinner. Our food arrived 45 minutes later lukewarm and my Pasta Primavera only had diced tomatoes. I called back and to explain that my order was incorrect and the server stated that they would send a corrected order up to my room. The order arrived lukewarm again and it was still missing the asparagus the 2nd time. Because it was so late, I just ate it and went to bed.

The room temperature was freezing throughout the night even though we turned the heat on. Later that morning, I finally called to report the temperature of the room and the receptionist asked if I wanted maintenance to come up and look at it. I said "yes" and about 20 minutes later, the maintenance man arrived. He stated that so much cold water had forced down that he had to drain the system in our room so we had heat for about the last 4 hours of our stay.

We ordered breakfast and I ask the receptionist could she ensure that the food arrived to us hot because our food arrived lukewarm and we did not have a microwave in our room. The receptionist replied (in a nice manner), "there is a little distance between the kitchen and your floor but we will try to ensure that the food arrives hot. If it's not hot, please send it back." The food arrive lukewarm again but I didn't feel like waiting another 30 minutes to eat so we just made the best of it and ate.

Although the hotel gave us a complimentary appetizer, I was surprised at the low quality of our hotel room and our food. Again, the staff was friendly and responsive but our overall experience was not in line with the four star ratings that I saw in the reviews. The experience was "average," but I would never go expecting a high...

Been a loyal SPG member since 2003 but lately I've been finding it harder and harder to give SPG properties anything above a three star rating.

Our recent stay during Memorial Day weekend at the Westin was average at best. Check in was mediocre. No recognition as Starwood Gold Members. No mention of our Gold amenity offerings. No mention of the Green Choice program. It was a rushed process with a shooing off to the elevators. Just to be clear, I'm not some type of status seeker expecting to be greeted as a preferred guest. I just know that SPG asks how you were greeted on their post stay surveys. Also, SPG, if you are going to offer a welcome amenity, please train your staff to offer it. I feel ridiculous when I have to bring it up. This is not an isolated incident either.

My wife and I were given a room on the 15th floor (Starwood Preferred Floor). Room 1510 was spacious and clean. Complete with one complimentary bottle of Dasani Water and Starbucks coffee. Not much of a view; just a shopping center and the highway below.

Now, on to the bathroom. Not sure how any contractor could finish this bathroom and think, "Yup, looks good." The shaving mirror was totally crooked hanging from the wall. Plus, the plate around the shower handle was so loose you could spin it around. But the clear winner of dysfunction was the shower towel rack, it was falling from the wall! We alerted the front desk staff . The staff member said someone would be notified to fix it. Nope. Okay, obviously a broken towel rack is not the end of the world. But why did it take me tweeting the picture to @spg to get any type of response. Kudos to Starwood Social Media (Alice K) for offering SPG points as a gesture of good will. Did we get any direct response from the hotel management during our stay? Nope.

One other note worth mentioning, the ice machine on the 15th floor was out of service during our stay. Since I'm writing this review a few weeks after our stay, let's hope it's been fixed. I didn't feel very "Preferred" to have to walk down to the 13th floor to get ice.

Didn't use the gym or indoor pool during our visit; however, I took a quick tour of both. Gym was spacious and looked to have decent equipment and the pool was a nice size.

In terms of an overall comfortable stay, the Westin did meet all expectations. The heavenly bed, heavenly shower, and heavenly spa amenities are my favorite parts of the Westin experience. Room was clean and we appreciated having a refrigerator.

It's also worth mentioning that the hotel is in a great location. Convenient to shopping and entertainment venues; it's just a short drive to Farm Bureau Live at Virginia Beach. There are also a number of restaurants within walking distance (PF Changs, Cheesecake Factory, etc.) The hotel lobby also hosts a Starbucks. However, leave yourself time to order, our experiences there were a bit slow and somewhat unorganized. However, the staff was pleasant.

Lastly, the free parking at the public garage is a nice feature; entrance is on Market Street. The garage elevators are located to the left of...

I stayed at the Westin with my boyfriend on a Saturday because a friend was having her wedding there. I had booked the romance package that was a king room, chocolate strawberries, sparkling wine, breakfast and a 4pm checkout, “subject to availability”. I had intentions of hosting some of the guests from the bridal shower in my room for champagne prior to the start of the wedding. Well we checked in and found that there was no mini ridge in the room. What hotel doesn't have a mini ridge in the room? How did that miss the room inspection prior to allowing me to check in? I went down to the man at the front desk and he said he would see what he could do. He also asked “What time did I want to stay till in the am?” and I said as late as possible. He had told me that 2pm was the best he could do. I understand that it was subject to availability, but don't ask how late I'd like to stay if I paid extra for 4pm check out. There also was no sort of compensation for my shorted checkout. Nearly an hour later he calls the room to tell me that they could hold my refrigerated items down stairs. For $260 a night I would like to not be inconvenienced with having to go down stairs for a cold drink, especially when I was hosting guests. When I told him I needed a ridge in the room, he told me that they didn't have any available. I told him I'm going to need to switch rooms and I needed to speak with a manger..they sent a ridge up. Right behind that was the wine and strawberries that were asked to be sent up when I checked in awhile ago. I called back down to get 4 more champagne glasses, and they never came. It was a good thing there was plastic cups in the room....The next day, I called to order our breakfast around 10am. We had a $50 credit. I ordered 2 pancakes, eggs, bacon & hash brown meals, 2 Orange juices, 2 waters & a fruit bowl. The meal came to $56 and I've had better breakfast at IHOP. They also forgot a plate of eggs, bacon & hash browns and the rest was all cold. My fruit salad was horrible. The strawberries were soft and the honeydew looked like it had been cut up days ago. I was very unhappy and they only reason I didn't have another sent up was because it took and hour and a half the first time. We ended up checking out around 1pm and got a real meal. The hotel was extremely clean however the customer service needs much improvement (and the food! which is way over priced for the quality). I will not...